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- Tasks: Design innovative contact centre solutions using AI and omnichannel strategies.
- Company: Global tech solutions partner based in Greater London with a focus on high-value outcomes.
- Benefits: 25 days annual leave, flexible working, private medical insurance, and training opportunities.
- Why this job: Join a team that leverages cutting-edge technology to transform client experiences.
- Qualifications: Experience in contact centre solutions and strong client relationship skills.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
A Global Technology Solutions Partner based in Greater London is seeking a Contact Centre Solution Architect. This role involves designing technical solutions in collaboration with clients and the sales team, with a focus on NICE CXone and AI-driven automation.
Responsibilities include:
- Conducting workshops
- Articulating solutions
- Maintaining strong client relationships
Benefits include:
- 25 days annual leave
- Flexible working
- Private medical insurance
- Access to further training opportunities
Join a company dedicated to delivering high-value outcomes through technology.
CXone Contact Centre Architect (AI & Omnichannel) employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CXone Contact Centre Architect (AI & Omnichannel)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with NICE CXone or in AI-driven automation. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in designing technical solutions. This will help you stand out during interviews and workshops.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your pitch. Focus on articulating how your solutions can deliver high-value outcomes for clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace CXone Contact Centre Architect (AI & Omnichannel)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CXone Contact Centre Architect role. Highlight any relevant projects or technologies you've worked with, especially those related to NICE CXone and AI-driven automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in conducting workshops and maintaining client relationships.
Showcase Your Technical Skills: Since this role involves designing technical solutions, be sure to include specific examples of your technical expertise. Mention any relevant certifications or training you've completed that would benefit your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
Make sure you’re well-versed in NICE CXone and AI-driven automation. Brush up on the latest features and how they can benefit clients. Being able to discuss specific use cases will show your expertise and enthusiasm for the role.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter. Prepare to articulate how you would design solutions that meet their needs. Practising these scenarios will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Workshop Skills
Since conducting workshops is part of the job, be ready to discuss your experience in leading collaborative sessions. Share examples of how you’ve successfully engaged clients and gathered requirements in the past.
✨Highlight Relationship Building
Strong client relationships are key in this role. Be prepared to talk about how you’ve maintained and nurtured client connections in previous positions. This will illustrate your ability to deliver high-value outcomes through technology.
