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For Companies At a Glance
- Tasks: Design and implement innovative contact centre solutions for clients using NICE CXone.
- Company: Join Natilik, a global leader in technology solutions with a focus on digital transformation.
- Benefits: Enjoy 25 days annual leave, flexible working, and private medical insurance.
- Why this job: Be a trusted advisor and make a real impact in the world of customer experience.
- Qualifications: Experience with NICE CXone and a passion for AI-driven customer solutions.
- Other info: Great opportunities for personal growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do.
There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
Our Solution Architects work closely with the Sales community to workshop and design detailed technical solutions. The primary value of this role is to understand a client’s existing technical landscape and to understand their desired outcomes and build a detailed technical solution which meets the identified business objectives, engaging with clients and prospects to generate positive interest in the technologies we are working with and the business benefits that can be gained from the investment in these technologies.
Responsibilities
- Conduct workshops and technology showcases to demonstrate business value of proposed solutions.
- Clearly articulate solutions and business value through client meetings and detailed, clear and concise client facing documentation.
- Competently use vendor pricing & design tools, working alongside internal stakeholders on commercial elements of proposed solutions.
- Maintain great relationships with clients and internal stakeholders, acting as a trusted technical solutions advisor.
- Share insight and knowledge where appropriate, helping to grow the overall knowledge of the team and ultimately improve Natilik’s overall technical capabilities.
- Collaborate directly with clients and clearly capture their requirements to enable you to architect and design the correct low to medium complexity technology solution to meet their business challenges.
Qualifications
We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. While we recognise the breadth of the NICE ecosystem and do not expect expertise across every component, candidates with wider exposure to CXone, AI-driven automation, analytics, and workforce optimisation will be particularly well positioned to succeed.
Technical Focus
- NiCE CXone Platform Expertise: Omnichannel routing across voice and digital channels, advanced call flows, automation, and self-service experiences, CRM and enterprise system integrations, agent workspace configuration and optimisation, proactive outbound engagement strategies, reporting, interaction data, and performance insights.
- Experience with AI-driven CX capabilities is highly desirable, including: Enlighten Autopilot – AI-powered virtual agents that elevate self-service and guide customers with natural language interactions, Enlighten Copilot – real-time AI assistance that empowers agents with next-best actions and knowledge, Enlighten AI – delivering insights across the end-to-end customer journey to optimise operations, engagement, and satisfaction.
- Workforce Engagement & Experience Optimisation: Workforce Engagement Management (WEM), leveraging AI-driven insights, automation, and analysis to augment agent performance and enhance customer experiences, quality management, speech and interaction analytics, performance management and continuous improvement practices.
- Operational & CX Mindset: Deep understanding of modern contact centre operations, ability to design solutions that break down data silos, enable smarter decision-making, and optimise every interaction across the organisation, passion for delivering connected, intelligent experiences where AI and humans work together to drive better outcomes.
Benefits
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. This is why we offer:
- 25 days annual leave (+ bank holidays) rising with tenure.
- Quarterly Awards and Bonuses.
- Flexible Working Policy.
- Competitive pension scheme.
- Access to Financial Wellness support.
- Industry-leading home working and mobility technology.
- Private Medical Insurance.
- Company shares (available after one year tenure).
- Medicash (Cashback Scheme).
- Retail discounts via Medicash.
- Access to EAP scheme for you and your household.
- Vehicle lease salary sacrifice scheme (available after one year tenure).
- Cycle to Work Scheme.
- Annual paid volunteering day.
- Enhanced parental leave.
- Access to funding for additional qualifications and courses.
- Access to paid study leave.
Contact Centre Solutions Architect (NiCE CX ONE) employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Solutions Architect (NiCE CX ONE)
✨Tip Number 1
Network like a pro! Reach out to current employees at Natilik on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for your application process. It’s all about making those connections!
✨Tip Number 2
Prepare for the interview by understanding the NICE CXone platform inside out. Brush up on your knowledge of omnichannel routing, AI-driven capabilities, and how they can benefit clients. Show us you’re not just a candidate, but a confident guide ready to lead!
✨Tip Number 3
Practice your presentation skills! You might need to conduct workshops or showcase technology solutions, so being able to clearly articulate your ideas is key. Grab a friend and run through your pitch – feedback is gold!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Natilik team. Let’s get you that interview!
We think you need these skills to ace Contact Centre Solutions Architect (NiCE CX ONE)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Solutions Architect role. Highlight your experience with NICE CXone and any relevant projects that showcase your skills in designing technical solutions.
Showcase Your Technical Expertise: Don’t shy away from detailing your technical know-how! Include specific examples of how you've used omnichannel routing, AI-driven capabilities, or CRM integrations in past roles to demonstrate your fit for the position.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to articulate your experiences and how they align with Natilik’s mission of delivering business value through technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Natilik
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the NICE CXone platform and its features. Brush up on omnichannel routing, AI-driven capabilities, and how they can enhance customer experiences. Being able to discuss these topics confidently will show that you're not just familiar with the technology, but that you can also leverage it to meet client needs.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully designed solutions for clients. Think about challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to understand client requirements and architect effective solutions that align with their business objectives.
✨Engage with Real-World Scenarios
During the interview, be ready to engage in role-play or scenario-based questions. Practice articulating how you would conduct workshops or technology showcases. This will help you illustrate your communication skills and your ability to build relationships with clients and stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about Natilik's approach to digital transformation and how they envision the role of a Contact Centre Solutions Architect. This shows your genuine interest in the company and helps you assess if their values align with yours. Plus, it gives you a chance to demonstrate your knowledge of the industry.
