Natilik is seeking a Service Delivery Manager for a 12-month fixed-term contract in London, hybrid with 2 days in the office. The role focuses on managing contracted deliverables, SLAs, and client reporting, acting as the primary escalation point for service-related issues.
The ideal candidate has 2 years of client-facing service delivery experience, ITIL foundation preferred, and solid Microsoft Office skills. The position offers a clear career path within Natilik’s managed services framework.
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Client-Centric Service Delivery Manager (Hybrid) employer: Natilik
At Natilik, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including flexible working policies and opportunities for professional development, ensures that our team members can thrive both personally and professionally. As a Conversational AI Architect, you'll play a pivotal role in shaping cutting-edge solutions within a supportive environment that values diversity and encourages continuous learning.
