At a Glance
- Tasks: Conduct in-home interviews to gather community insights and make a difference.
- Company: Join NatCen, a leader in social research with a mission to amplify voices.
- Benefits: Earn up to £35 per interview, plus holiday pay and travel allowances.
- Other info: Full training provided; flexible hours perfect for students.
- Why this job: Be the voice of your community and help shape important decisions.
- Qualifications: Must have a valid UK driving licence and enjoy engaging with people.
The predicted salary is between 12.6 - 15.4 £ per hour.
Up to £35 per completed interview | Location: Wales - Monmouth
Welsh speakers are strongly encouraged to apply. This role involves speaking with people in communities across Wales and helping make sure their views are heard. Get paid to find out what people are thinking in Wales and make a difference.
As a Field Interviewer, you will visit people in your local area and carry out in-home research interviews on issues that matter. You will help organisations and public bodies better understand people's experiences, views and needs across Wales. This is about listening, not selling. People you visit will usually have received a letter beforehand, but they may not be expecting you. A key part of the role is explaining why the research matters, putting people at ease and helping them feel comfortable taking part.
Using a NatCen device, you will guide conversations and accurately record responses. Every interview provides valuable insight that helps shape services, transport, policy and community decisions across Wales.
Training and support
- You will be fully trained before carrying out interviews by yourself, including:
- Shadowing experienced interviewers
- Role-play and guided practice
- Supported doorstep visits
- Regular check-ins once you are up and running
What you will earn
- Up to £35 per completed interview, typically
- Holiday pay at 12.1% and admin fees
- Paid travel time on most projects at £4.68 per hour
- Mileage allowance at 36p per mile, up to 10,000 miles
- Bonus payments up to £750 in your first 12 months
Average hourly earnings are typically around £15.12 including holiday pay, with experienced interviewers often earning more.
What you will need
- Valid UK driving licence and sole use of a car
- Appropriate business-use car insurance
- Right to work in the UK
- Willingness to complete a DBS check
- Reliable home broadband
- Confidence using basic technology
- At least 10 hours available per week, including some weekdays, evenings and weekends
- Strong verbal and written English
- Welsh speaking skills are strongly welcomed
Who this role suits
This role suits people who enjoy speaking with others, can work independently and are comfortable approaching people from different backgrounds. It is a good fit if you have worked in retail, hospitality, administration, driving, sales or another customer-facing role. Previous research experience is not required, as full training is provided.
Personal qualities
- Friendly, respectful and professional
- Confident and resilient
- Self-motivated and reliable
- Good at building rapport
- Organised and able to manage your time well
About NatCen
At NatCen, we believe social research has the power to make life better. By understanding people's experiences and views, we help ensure the public has a voice in shaping services, policy and decisions across the UK. We are proud to be a Disability Confident Committed Employer. If you require any reasonable adjustments during the recruitment process, please let us know and we will do our best to support you.
If you want to help ensure people across Wales are represented in the decisions that affect their lives, apply today.
Field Interviewer - Monmouth in Newtown employer: NatCen
At NatCen, we pride ourselves on being an excellent employer that values flexibility and community engagement. As a Field Interviewer in West London, you'll enjoy the freedom of working outside the office while making a real difference in people's lives through meaningful conversations. Our supportive work culture fosters personal growth, offering competitive pay and bonuses, alongside opportunities to develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Interviewer - Monmouth in Newtown
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NatCen and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NatCen and let us see your personality shine through!
We think you need these skills to ace Field Interviewer - Monmouth in Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NatCen.
Get Familiar with Our Brand:Before applying, take some time to learn about NatCen and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NatCen
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NatCen.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NatCen will surely appreciate.
