At a Glance
- Tasks: Conduct in-home interviews to gather vital insights on health, housing, and transport.
- Company: Join NatCen, Britain's leading social research organisation dedicated to making a difference.
- Benefits: Earn £20–£30 per interview, plus paid travel time and bonuses up to £750.
- Other info: Flexible hours, supportive training, and opportunities for personal growth.
- Why this job: Make a real impact by helping people share their stories and shape important decisions.
- Qualifications: Full UK driving licence, access to a car, and a passion for engaging with others.
The predicted salary is between 20000 - 30000 £ per year.
Flexible fieldwork with purpose. This is work for people who are happy to get out, travel, speak to others, and help make sure real experiences are heard. As a Field Interviewer, you’ll visit selected addresses across an assigned area and carry out in-home research interviews on issues that matter — including health, housing, transport, public services, and everyday life. You’re not selling anything. You’re listening.
The information you collect helps governments, universities, charities and public bodies better understand people’s lives — and make decisions that can improve services and society. You'll visit people at their homes to carry out vital research interviews on important topics like health, housing and transport. We also undertake census-style media measurements on a national scale to help shape public-interest broadcasting. You'll guide conversations and digitally capture real experiences of daily life in Britain. Talk to people. Capture stories. Shape real decisions.
Every interview matters. Whether you’re speaking to someone in a city, town, village, coastal area or rural community, your role is to make it easier for people to share their views clearly and honestly. Some people may be confident straight away. Others may need reassurance. That’s where your warmth, professionalism and listening skills make the difference.
You’ll use a NatCen device to guide structured interviews and accurately record responses. The work is purposeful, independent and people-focused — and you’ll be fully trained before you go out on your own.
This is a travel-based role. You’ll be assigned a defined fieldwork area, with route planning support to help you manage your time and make your visits as efficient as possible. Travel times will vary depending on the interview location. You can typically expect to travel around 30–60 minutes each way. Travel is a key part of the role and you’ll need to be comfortable travelling throughout your assigned area. Some projects may also require longer journeys and occasional overnight stays. Paid travel time is available on most projects, alongside mileage reimbursement.
You won’t be doing this alone. You’ll have:
- Shadowing with experienced interviewers
- Role-play and guided practice
- Supported doorstep visits
- Ongoing check-ins with a field manager
- Practical support with route planning and confidence building
What you’ll earn:
- £20–£30 per completed interview
- Holiday pay + admin fees
- Paid travel time
- Competitive mileage reimbursement rates
- Bonus payments up to £750 in your first 12 months*
What you’ll need:
- A full UK driving license and access to a car
- Class 1 Business insurance
- Right to work in the UK
- Willingness to complete a DBS check
- Reliable home broadband
- Minimum 20 hours availability per week
- Confidence using basic technology
- Flexibility to work across weekdays, evenings and weekends.
This role suits people who enjoy talking to others, are comfortable working independently, and want purposeful fieldwork that offers flexibility within participant-led interview schedules. You don’t need previous research experience. What matters is that you can build trust, ask questions clearly, listen carefully and represent NatCen professionally.
It could be a strong fit if you’ve worked in retail, hospitality, admin, driving, sales, care or support work, community-facing roles, or other customer-facing roles. You’ll do well if you are reliable, organised, resilient, curious about people, and motivated by work that helps people’s voices be heard.
About the National Centre for Social Research (NatCen): NatCen is Britain’s largest independent social research organisation. We believe social research has the power to make life better by helping organisations understand people’s lives, experiences and views. By speaking to people in their homes and recording their views accurately, you’ll help create research that informs decisions about services, policy and society.
At NatCen, we believe social research has the power to make life better. By understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful role in shaping decisions that can make a difference.
Our values:
- We Are Curious: We listen carefully and capture people’s experiences accurately.
- We Move with Purpose: We plan fieldwork carefully and make every interview count.
- We Act with Integrity: We treat every participant with respect, professionalism and confidentiality.
We are proud to be a Disability Confident Committed Employer. If you require any reasonable adjustments during the interview process, please make us aware and we will endeavour to support you so you can showcase your best self during our hiring process.
If you want flexible work with purpose — and you’re ready to travel, listen and help make sure people are represented — apply today.
*All references to pay, bonuses and working arrangements are based on current projects and typical performance. Individual outcomes may vary.
Field Interviewer - North West London in Hazelwood employer: NatCen
At NatCen, we pride ourselves on being an excellent employer that values flexibility and community engagement. As a Field Interviewer in West London, you'll enjoy the freedom of working outside the office while making a real difference in people's lives through meaningful conversations. Our supportive work culture fosters personal growth, offering competitive pay and bonuses, alongside opportunities to develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Interviewer - North West London in Hazelwood
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We think you need these skills to ace Field Interviewer - North West London in Hazelwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NatCen.
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How to prepare for a job interview at NatCen
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NatCen.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NatCen will surely appreciate.
