At a Glance
- Tasks: Engage with locals, capture their stories, and help shape important decisions in Scotland.
- Company: Join the Scottish Centre for Social Research, a trusted not-for-profit organisation.
- Benefits: Earn £20–£30 per interview, plus holiday pay, bonuses, and paid travel time.
- Other info: Flexible hours perfect for students; full training and support provided.
- Why this job: Make a real impact by giving people a voice and improving lives across Scotland.
- Qualifications: Must have a valid UK driving licence, a car, and strong communication skills.
The predicted salary is between 20 - 30 £ per hour.
Help ensure Scottish voices are heard — and turn everyday experiences into insight that shapes decisions. Can you commit to at least 20 hours per week over 3 days, including availability across weekdays, evenings and weekends?
As a Field Interviewer, you’ll visit people in your local area and carry out in-home research interviews on issues that matter — including health, housing, transport, and everyday life. This is about listening, not selling. You’ll represent a trusted research organisation in your community, helping make sure the realities of life in Scotland are reflected in the decisions that affect services, funding and policy.
People you visit will usually have been contacted in advance. Your role is to make it easy for them to share their perspective — with warmth, respect and good listening. You’ll be assigned a defined area, with practical route planning support to help make your patch manageable. In many Scottish communities, travel is a key part of the role, and you’ll need to be comfortable travelling throughout your assigned area. Some projects may also require longer journeys and occasional overnight stays. Paid travel time is available on most projects, alongside mileage allowance.
Using a NatCen device, you’ll guide thoughtful, respectful conversations and accurately record responses. The stories and experiences you capture help inform decisions made by governments, universities and charities — ultimately helping improve lives across the country.
You’ll be fully trained before you go out on your own, including:
- Shadowing experienced interviewers
- Role-play and guided practice
- Supported doorstep visits
Once you’re up and running, you won’t be doing this alone. You’ll have regular check-ins, practical route planning support and a named contact to help you stay on track, build confidence and keep improving.
What you’ll earn:
- £20–£30 per completed interview
- Holiday pay + admin fees
- Paid travel time
- Competitive mileage reimbursement rates
- Bonus payments up to £750 in your first 12 months*
What you’ll need:
- Valid UK driving licence and sole use of a car
- Class 1 Business insurance
- Right to work in the UK
- Willingness to complete a DBS check
- Reliable home broadband
- Confidence using basic technology
- At least 20 hours available per week (minimum 3 days a week)
- Flexibility to work across weekdays, evenings and weekends
- Strong verbal and written English
Who this role suits:
This role suits people who enjoy talking to others, are comfortable working independently, and want flexible work with purpose. You don’t need a particular accent or background — just the ability to build rapport, ask questions with empathy, and listen carefully. If you’re curious about people and motivated by work that truly matters, you’ll do well.
It’s a great fit if you’ve worked in retail, hospitality, admin, driving, sales, or any other customer-facing role. You don’t need previous research experience; full training is provided. You can typically expect to travel around 30–60 minutes each way.
We’re looking for reliable, approachable people who take pride in doing work that matters. It’s especially well suited if you’re looking for flexible, part-time hours that can fit around family, studies, or other commitments.
Personal qualities:
- Good at talking to people
- Friendly, respectful and professional
- Resilient and confident
- Self-motivated and independent
- Good time management and prioritising skills
About the Scottish Centre for Social Research (ScotCen): At ScotCen, we believe that social research has the power to make life better. By really understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. As an independent, not-for-profit organisation, we focus our time and energy on meeting our clients’ needs and delivering social research that works for society.
We are proud to be a Disability Confident Committed Employer. If you require any reasonable adjustments during the interview process, please make us aware and we will endeavour to support you so you can showcase your best self during our hiring process.
Field Interviewer - Kilmarnock in Bothwell employer: NatCen
At NatCen, we pride ourselves on being an excellent employer that values flexibility and community engagement. As a Field Interviewer in West London, you'll enjoy the freedom of working outside the office while making a real difference in people's lives through meaningful conversations. Our supportive work culture fosters personal growth, offering competitive pay and bonuses, alongside opportunities to develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Interviewer - Kilmarnock in Bothwell
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Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NatCen and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
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We think you need these skills to ace Field Interviewer - Kilmarnock in Bothwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NatCen.
Get Familiar with Our Brand:Before applying, take some time to learn about NatCen and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NatCen
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NatCen.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NatCen will surely appreciate.
