At a Glance
- Tasks: Conduct engaging interviews in your community on important topics like health and transport.
- Company: Join NatCen, the UK's leading social research organisation making a real difference.
- Benefits: Earn £20-£30 per interview, plus bonuses and travel pay.
- Other info: Perfect for those with customer-facing experience looking for meaningful work.
- Why this job: Help improve lives while enjoying flexible, part-time hours that fit your schedule.
- Qualifications: Must have a valid UK driving licence, a car, and strong communication skills.
The predicted salary is between 20 - 30 £ per hour.
What you'll do You'll visit people in their homes to carry out vital research interviews on important topics like health, housing and transport.
Using a tablet or laptop, you'll guide conversations that capture real experiences of daily life in Britain.
This is not a desk job.
You'll be out in your community, knocking on doors.
People receive a letter beforehand, but they're not always expecting you.
Some won't answer.
Others will say no.
That's completely normal and part of the role.
But when someone says yes and shares their story?
You'll know you've helped create change that improves people's lives.
What you'll earn£20-£30 per interview (typically), plus
- Admin fees and holiday pay (12.1%)
- Travel time at £4.68/hour (most projects) for travel to the area you are working in
- Mileage at 36p per mile (up to 10,000 miles)
- £250 bonus after your launch, then £250 more at two months and four months Average hourly rate: £15.12 (including holiday pay), with experienced interviewers earning more.
- What you'll need
Essential
- Valid UK driving licence and sole use of a car
- Class 1 Business insurance
- Right to work in the UK
- Willingness to complete a DBS check
- Reliable home broadband
- Laptop or tablet with camera
- Comfortable using basic technology
- At least 18 hours available per week
- Flexibility for weekdays, evenings and weekends
• Strong verbal and written English Personal qualities
- Good at talking to people• Friendly and professional
- Resilient and confident
- Self-motivated and independent
- Having good time management and prioritising skills Who this suits This role is ideal if you've worked in retail, hospitality, admin, driving, sales or any customer-facing role.
You don't need research experience.
We're looking for reliable people who enjoy helping others and want flexible, part-time hours that fit around other commitments.
This role requires the use of a personal vehicle for work purposes.
Candidates must hold a valid driving licence and have appropriate business use car insurance in place.
It is the individual’s responsibility to ensure that this insurance is valid and active prior to commencing employment and maintained throughout their engagement with Nat Cen.
- Our process is quick and straightforward:·
- Apply online·
- Short online assessment (via Decision Agent - do it anytime, anywhere)·
- Final interview (includes a short role play)·
- Offer·
- Background checks (via Zinc)·
Start work Need adjustments during the process?
Contact: natcenrecruitment@instant-impact. com About Us We’re Nat Cen, the UK’s largest independent social research organisation.
Our work is trusted by government, universities, and charities, and helps improve lives across the country.
Skills, knowledge & expertise Job benefits About Sandbox
Field Interviewer - Southall in Barking employer: NatCen
At NatCen, we pride ourselves on being an excellent employer that values flexibility and community engagement. As a Field Interviewer in West London, you'll enjoy the freedom of working outside the office while making a real difference in people's lives through meaningful conversations. Our supportive work culture fosters personal growth, offering competitive pay and bonuses, alongside opportunities to develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Interviewer - Southall in Barking
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like NatCen and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at NatCen and let us see your personality shine through!
We think you need these skills to ace Field Interviewer - Southall in Barking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and NatCen.
Get Familiar with Our Brand:Before applying, take some time to learn about NatCen and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at NatCen
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress NatCen.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which NatCen will surely appreciate.
