At a Glance
- Tasks: Provide support and guidance to teachers on employment matters via phone and email.
- Company: Join the NASUWT, the leading Trade Union for teachers in the UK.
- Benefits: Enjoy a competitive salary, 50 days leave, and a Defined Benefit Pension Scheme.
- Other info: Flexible hybrid working with opportunities for personal growth.
- Why this job: Make a real difference in teachers' lives while working in a supportive environment.
- Qualifications: Knowledge of employment law and excellent member care skills required.
The predicted salary is between 28706 - 28706 £ per year.
The NASUWT is the leading Trade Union representing the interests of teachers and school leaders throughout the UK working across the maintained sector and in academies and independent schools. All NASUWT employees enjoy outstanding terms and conditions of employment, including a Defined Benefit Pension Scheme and 50 days leave (including closure days and public holidays). All NASUWT employees receive an excellent benefits package.
We have an opportunity for a Temporary Member Support Advisor to join our Member Support Services Team. You will provide support to the team and work flexibly on a rota working between the hours 8.00am - 6.30pm, according to the needs of the service.
This role will provide advice, information and guidance to teachers on a wide range of matters relating to their employment and membership of the union, through a busy telephone advice line and via email.
- Knowledge of employment law or teachers' terms and conditions is essential.
- Commitment to the values and ethos of Trade Unions.
- Outstanding member care skills.
- Experience of providing telephone advice and guidance within a legal or employment context.
Member Support Advisor employer: NASUWT
The NASUWT is an exceptional employer, offering a supportive work environment that prioritises the well-being of its employees. With outstanding benefits such as a Defined Benefit Pension Scheme and generous leave entitlements, along with opportunities for professional growth within the education sector, the NASUWT fosters a culture of collaboration and commitment to member care. Located in Rednal, Birmingham, the hybrid working model allows for flexibility, making it an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Member Support Advisor
✨Tip Number 1
Get to know the NASUWT inside out! Familiarise yourself with their values and the issues teachers face. This will help you connect with the team and show that you're genuinely interested in supporting members.
✨Tip Number 2
Practice your phone skills! Since you'll be providing advice over the phone, it’s crucial to sound confident and approachable. Try role-playing with a friend to get comfortable with answering questions and giving guidance.
✨Tip Number 3
Network like a pro! Reach out to current or former NASUWT employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your commitment to being part of the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from NASUWT.
We think you need these skills to ace Member Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Member Support Advisor role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since this role involves providing advice and guidance, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even include examples of how you've successfully communicated complex information in the past.
Highlight Your Knowledge of Employment Law:Given that knowledge of employment law is essential for this position, make sure to mention any relevant qualifications or experiences you have. We’re keen to see how you can apply this knowledge to support our members effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NASUWT
✨Know Your Stuff
Make sure you brush up on employment law and teachers' terms and conditions. The interviewers will likely ask you specific questions about these topics, so being well-prepared will show that you're serious about the role.
✨Show Your Member Care Skills
Since this role is all about providing support to members, think of examples from your past experiences where you've demonstrated outstanding member care. Be ready to share how you handled difficult situations or provided exceptional service.
✨Understand the Union's Values
Familiarise yourself with the NASUWT's mission and values. Showing that you align with their ethos will not only impress the interviewers but also demonstrate your commitment to the role and the union's objectives.
✨Practice Your Communication Skills
As you'll be providing advice over the phone and via email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your communication style and ensure you're comfortable discussing complex topics.
