Front of House Manager

Overview

The NASUWT is the leading trade union representing exclusively the interests of teachers and school leaders throughout the UK, Channel Islands, Isle of Man and Gibraltar.

All NASUWT employees receive an excellent benefits package:

• Salary £32,991 rising to £38,584
• 35 hours per week working 5 days in any week (including some weekends, and evenings, so flexibility is essential)
• 49 days leave inclusive of closure days and public holidays
• Defined Benefit Pension Scheme
• Based in Rednal, Birmingham

We are seeking an experienced Front of House Manager to lead the team at Hillscourt Hotel and Conference Centre. In this hands-on role, you’ll oversee day-to-day operations, ensure exceptional guest experiences, and manage staff effectively. We are looking for a proven hotel/conference centre reception experience with strong organisational skills and a passion for excellence.

Responsibilities

• Lead the Front of House team and oversee day-to-day operations at Hillscourt Hotel and Conference Centre.
• Ensure exceptional guest experiences and maintain high service standards.
• Manage staff effectively, including supervision and scheduling.

Qualifications

• GCSE Maths and English or Equivalent Experience.
• Experience in staff supervision and leadership.
• A strong background in customer service.
• Solid administrative and basic financial management skills.
• Knowledge of reservation and guest management systems (desirable).
• Excellent communication, teamwork, and problem-solving abilities.
• Flexibility to work five days over seven, including evenings and weekends.

Additional information

The NASUWT is committed to equality and will particularly welcome applications from women, members of minority ethnic communities and disabled candidates to this post as they are under-represented at this level within the organisation.

Closing date for receipt of applications: 18 September 2025

How to apply

Please read the Guidance for Applicants, Job Description, Person Specification and Conditions of Employment before submitting your application. To apply please click here.

Any queries should be directed to: peopleanddevelopment@mail.nasuwt.org.uk