At a Glance
- Tasks: Provide support and advice to teachers via phone and email on employment matters.
- Company: Join a leading trade union dedicated to supporting educators.
- Benefits: Enjoy a competitive salary, generous leave, and a pension scheme.
- Other info: Flexible hybrid working with a commitment to diversity and inclusion.
- Why this job: Make a difference in teachers' lives while gaining valuable experience.
- Qualifications: Knowledge of employment law and excellent communication skills required.
The predicted salary is between 28706 - 28706 £ per year.
This role is a temporary Member Support Advisor, located at Rednal, Birmingham and operating on a hybrid schedule.
Salary: £28,706 per annum (FTE: £41,864 per annum)
Contract: Temporary up to 12 months
Working hours: 24 hours per week, Monday – Thursday (6 hours per shift)
Location: Rednal, Birmingham – Hybrid working
Benefits: Defined Benefit Pension Scheme, 50 days leave pro rata (including closure days and public holidays).
You will support our Member Support Services Team by providing telephone and email advice to teachers on matters related to their employment and union membership. You will work flexibly on a rota between 8:00 am – 6:30 pm, as the service requires.
Key skills and experience include:
- Strong knowledge of employment law or teachers’ terms and conditions
- Commitment to the values and ethos of trade unions
- Excellent member care skills
- Experience providing telephone advice in a legal or employment context
The NASUWT is committed to equality, diversity and inclusion and encourages applications from candidates of all backgrounds, particularly from minority ethnic communities and disabled people.
Member Support Advisor (MSA) in Birmingham employer: NASUWT
The NASUWT is an exceptional employer, offering a supportive and inclusive work environment in Rednal, Birmingham. With a strong commitment to employee growth, you will benefit from a generous leave policy and a defined benefit pension scheme, all while making a meaningful impact by assisting teachers with their employment-related queries. Join us to be part of a team that values diversity and promotes the ethos of trade unions.
StudySmarter Expert Advice🤫
We think this is how you could land Member Support Advisor (MSA) in Birmingham
✨Tip Number 1
Get to know the company! Research NASUWT and their values. Understanding their ethos will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves providing telephone advice, it’s crucial to be comfortable speaking clearly and confidently. Try mock calls with friends or family to get into the groove.
✨Tip Number 3
Prepare for common questions! Think about how your experience aligns with the key skills they’re looking for, like knowledge of employment law. Be ready to share specific examples that highlight your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Member Support Advisor (MSA) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Member Support Advisor. We want to see how you can bring your knowledge of employment law and member care skills to the table!
Show Your Passion for Trade Unions:Let us know why you’re passionate about trade unions and supporting teachers. A genuine commitment to our values will make your application stand out, so don’t hold back on sharing your enthusiasm!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NASUWT
✨Know Your Employment Law
Brush up on your knowledge of employment law and teachers' terms and conditions. This role requires you to provide advice, so being well-versed in these areas will not only impress the interviewers but also show your commitment to the role.
✨Showcase Your Member Care Skills
Prepare examples of how you've provided excellent member care in previous roles. Think about specific situations where you went above and beyond to help someone, as this will demonstrate your suitability for the Member Support Advisor position.
✨Practice Telephone Advice Scenarios
Since you'll be providing telephone advice, practice common scenarios you might encounter. Role-playing with a friend can help you feel more confident and articulate during the actual interview, making it easier to showcase your communication skills.
✨Align with Their Values
Familiarise yourself with the values and ethos of trade unions, particularly NASUWT. Be ready to discuss how your personal values align with theirs, as this will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
