At a Glance
- Tasks: Provide support and guidance to teachers on employment matters via phone and email.
- Company: Join the NASUWT, the leading Trade Union for teachers in the UK.
- Benefits: Enjoy a competitive salary, 50 days leave, and a Defined Benefit Pension Scheme.
- Other info: Flexible hybrid working and commitment to equality and diversity.
- Why this job: Make a real difference in teachers' lives while working in a supportive environment.
- Qualifications: Knowledge of employment law and excellent member care skills required.
The predicted salary is between 28706 - 28706 £ per year.
The NASUWT is the leading Trade Union representing the interests of teachers and school leaders throughout the UK working across the maintained sector and in academies and independent schools. All NASUWT employees enjoy outstanding terms and conditions of employment, including a Defined Benefit Pension Scheme and 50 days leave (including closure days and public holidays).
All NASUWT employees receive an excellent benefits package:
- Member Support Advisor £28,706 per annum (FTE: £41,864 per annum)
- Temporary Contract up to 12 months
- 24 hours per week working Monday - Thursday (6 hours per shift)
- Based in Rednal, Birmingham
- Hybrid working
We have an opportunity for a Temporary Member Support Advisor to join our Member Support Services Team. You will provide support to the team and work flexibly on a rota working between the hours 8.00am - 6.30pm, according to the needs of the service.
This role will provide advice, information and guidance to teachers on a wide range of matters relating to their employment and membership of the union, through a busy telephone advice line and via email. Knowledge of employment law or teachers' terms and conditions is essential, together with a commitment to the values and ethos of Trade Unions, outstanding member care skills, and experience of providing telephone advice and guidance within a legal or employment context.
The NASUWT are committed to equality, diversity and inclusion and encourage applications from candidates of all backgrounds, particularly those from minority ethnic communities and disabled people.
Closing date for receipt of your application: 10.00am 18 June 2026
Member Support Advisor in Birmingham employer: NASUWT
The NASUWT is an exceptional employer, offering a supportive work environment in Rednal, Birmingham, where employees can thrive both personally and professionally. With outstanding benefits such as a Defined Benefit Pension Scheme, generous leave entitlements, and a commitment to equality and diversity, the NASUWT fosters a culture of inclusivity and growth, making it an ideal place for those passionate about supporting educators and advocating for their rights.
StudySmarter Expert Advice🤫
We think this is how you could land Member Support Advisor in Birmingham
✨Tip Number 1
Get to know the NASUWT inside out! Familiarise yourself with their values, mission, and the specific challenges teachers face. This will help you connect with the team during interviews and show that you're genuinely interested in supporting their members.
✨Tip Number 2
Practice your phone skills! Since you'll be providing advice over the phone, it’s crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with answering questions and providing guidance.
✨Tip Number 3
Network like a pro! Reach out to current or former NASUWT employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Member Support Advisor role. You never know what insider info you might pick up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NASUWT team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Member Support Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Member Support Advisor role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since this role involves providing advice and guidance, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and make sure to convey your passion for supporting teachers and school leaders.
Highlight Relevant Experience:If you’ve got experience in a similar role or knowledge of employment law, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status. Plus, it’s super easy!
How to prepare for a job interview at NASUWT
✨Know Your Stuff
Make sure you brush up on employment law and teachers' terms and conditions. The interviewers will likely ask you specific questions about these topics, so being well-prepared will show that you're serious about the role.
✨Show Your Member Care Skills
Since this role is all about providing outstanding support, think of examples from your past experiences where you've gone above and beyond for a customer or client. Be ready to share these stories during the interview to demonstrate your commitment to member care.
✨Embrace the Union Values
Familiarise yourself with the values and ethos of Trade Unions. Showing that you understand and align with these principles will resonate well with the interviewers and highlight your passion for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations related to member support. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
