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For Companies At a Glance
- Tasks: Own and close renewals for small and mid-sized enterprise customers across EMEA.
- Company: Join Nasuni, a leader in unified data platforms and innovative cloud solutions.
- Benefits: Comprehensive health plans, flexible remote work, and generous referral bonuses.
- Why this job: Build strong customer relationships and drive impactful commercial outcomes in a dynamic environment.
- Qualifications: 3-6 years in SaaS customer success or renewals; strong negotiation skills preferred.
- Other info: Collaborative workspace with excellent onboarding and training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Paddington: 3 Days onsite, 2 days remote.
About Nasuni
Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Summary Of Role
The Renewals Specialist (EMEA) owns the renewal cycle for a portfolio of small and mid-sized enterprise customers across the region. This is a high-visibility, customer-facing role ideal for someone who enjoys building strong relationships and driving commercial outcomes. Pay mix is 70/30, with clear targets for renewal performance.
Primary Responsibilities
- Own and close all renewals within your book of business, ensuring timely execution and accurate forecasting.
- Manage the full renewal cycle: outreach, discovery, proposal, negotiation, and close.
- Drive pricing outcomes that support uplift, multi-year conversions, and long-term retention.
- Generate accurate quotes and contracts using Salesforce and Salesforce CPQ with minimal oversight.
- Partner with Sales to flag expansion opportunities and support upsell motions when appropriate.
- Maintain rigorous renewal hygiene, pipeline accuracy, cadences, follow-ups, and data integrity.
- Help refine renewal playbooks, messaging, and automated workflows for EMEA scale.
Other Duties
- Support customer communications and engagement initiatives.
- Participate in the creation and refinement of customer success playbooks and tools.
- Contribute to internal knowledge sharing and continuous improvement within the CS function.
Qualifications
- Bachelor’s degree or equivalent experience.
- 3–6 years of experience in SaaS customer success, renewals, account management, or sales operations.
- Proven ability to manage customer relationships and drive commercial outcomes.
- Experience negotiating renewals, pricing, or contract terms strongly preferred.
- Proficiency with Salesforce, Salesforce CPQ, and customer success or engagement tools.
- Strong written and verbal communication skills; comfortable with executives and technical teams.
- Highly organized and detail-oriented with the ability to manage multiple priorities.
- Data-driven mindset and the ability to interpret usage signals and customer health indicators.
- Comfortable working cross-functionally in a dynamic, growth-oriented SaaS environment.
Why work at Nasuni?
Benefits
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
- Best in class employee onboarding and training
- Comprehensive health, dental and vision plans
- Life and disability insurance
- Retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- Collaborative workspaces
Senior Renewal Specialist EMEA employer: Nasuni
Contact Detail:
Nasuni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewal Specialist EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching Nasuni’s culture and values. Understand their approach to data management and how you can contribute to their mission. Tailor your responses to show how you align with their leadership principles.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in renewals and customer success confidently. Highlight specific achievements that demonstrate your ability to drive commercial outcomes and manage relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Nasuni team.
We think you need these skills to ace Senior Renewal Specialist EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Renewal Specialist role. Highlight your experience in SaaS customer success and renewals, and show us how you can drive commercial outcomes.
Showcase Your Skills: We want to see your strong written and verbal communication skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed customer relationships and negotiated renewals.
Be Data-Driven: Since this role requires a data-driven mindset, include any relevant metrics or achievements that showcase your ability to interpret usage signals and customer health indicators. Numbers speak volumes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nasuni
✨Know Your Numbers
As a Senior Renewal Specialist, you'll need to demonstrate your ability to manage renewals effectively. Brush up on key metrics related to renewals, such as retention rates and upsell percentages. Be ready to discuss how you've driven commercial outcomes in previous roles.
✨Master the Tools
Familiarise yourself with Salesforce and Salesforce CPQ before the interview. Being able to speak confidently about how you've used these tools to generate quotes and manage customer relationships will show that you're prepared and capable of hitting the ground running.
✨Showcase Your Relationship Skills
This role is all about building strong relationships with customers. Prepare examples of how you've successfully managed customer interactions in the past, especially in high-pressure situations. Highlight your communication skills and how you’ve navigated negotiations.
✨Understand the Company Culture
Research Nasuni's leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale. Think about how your personal values align with these principles and be ready to share how you can contribute to their mission of transforming data into opportunities.
