Senior Bid Manager

The Senior Bid Manager is the owner of the bid management function ensuring high quality processes, coordination and management of bids in addition to owning the management of public sector frameworks such as G-cloud & Network Services. Proactively participate in the demand generation flows and lead those assigned to the Bid Manager, which will be across all three Bid Categories A, B & C, (essentially Minor RFI as a Category C through to Capital, Share-Price Impacting Bids at Category A). Support/manage bids through orchestrated virtual pursuit teams, as part of the full company-wide customer engagement process. This role requires supporting Bid-Related administrative activities and use of AI in the BaU Bid production process. The role starts once an opportunity has been identified, and extends through qualification, deal preparation and approval, through to submission, customer follow-up, contract signature and internal handover to delivery teams.

What Success looks like:

• Minimum 60% quality rating (averaged) on specific content creation.
• Minimum 80% accuracy on alignment to specifications using library-derived content.
• 5hr/5day response on Seller support (5-hr acknowledgement, 5-day resolution).
• Qualifying and accounting on Bid activity and (bid) risk management via the BReTT.
• On-time process stage/step completion of the given bid response process.

Key Responsibilities

• Qualification and Win Strategy: Support qualification of bids in accordance with the Bid Management process. Once opportunity is qualified, work with the sales and Practice leads to ensure the opportunity is taken through the correct level of qualification/governance with the right level of information and tools used, to enable quick and accurate decision. Support the bid team with creation of the holistic view in shaping the commercial and technical solution, customer requirements and supply chain to maximise the probability of success. Support for the bid leadership in ensuring that the win strategy is understood and upheld throughout, providing guidance and direction for contributors to ensure the maximum possible output from any response at question level and across the overall Bid.
• Managing cross-functional Response teams: Support management of pursuit teams and inputs from a variety of stakeholders, typically involving sales, pre-sales, marketing, product teams, finance, commercial, legal and delivery. Using the BReTT process, identify and document required skill sets, engage all parties, and ensure all individuals understand their roles, responsibilities and timelines within the opportunity. Lead Bid kick-offs under the BReTT process to orchestrate resourcing and other bid specific functions across the team. Under the BReTT process, check that all parties confirm their ability to complete the tasks being asked of them with regular team catch up sessions, and where necessary elevate any shortfalls in the resourcing to the wider bid management team. Participate in the review of the quality of contributor outputs and feedback on these as appropriate. Contributing to the written proposal - both in terms of content and presentation. Support engagement of internal & external third parties where required in the assembly of a bid response through to executive Governance where required.
• Collateral/Bid Library: Work with the content library to ensure content is continually updated as content is created during a bid. Assist in collaboration with stakeholders across various Nasstar practices and support functions to gather, create and curate content ensuring accuracy, brand consistency and alignment with our service offerings. Working closely with the sales team and practices to customise content for individual proposals, ensuring responsiveness to customer needs and competitive positioning. Once deals are completed ensure all the collateral from the deal is uploaded to the appropriate areas in the correct format to enable reuse. Keep up to date with industry best practice.
• Down-select to contract signature: Support the Bid and Q&A process in presentation and further dialogue/negotiation sessions direct via procurement portal and other routes while progressing through to contract signature. Participate lessons learnt whether we have won or lost an opportunity and share with Nasstar management in the appropriate fashion. Finalise any post-bid response reporting and other Management Information activities.

Skills, Knowledge and Expertise

• Experience in using various tools and platforms for bid management, such as AI (particularly ChatGPT/Microsoft), CRM, project management, collaboration, document management, etc.
• Experience or familiarity with the tender process, including how to read and respond to RFPs, RFIs, and ITT’s.
• Experience or background in the industry in sales admin/sales, marketing, business development, or procurement roles.
• Familiarity with CRM software and tools such as Microsoft Office, especially Excel and Word.
• Ability to analyse requirements within RFP/RFI/ITT documents and match them with the company's offerings/solutions.
• Strong written and verbal communication skills and some experience communicating with both internal and company stakeholders.
• Some experience in coordinating bid-related activities, resources, and stakeholders, using accountability-driven project methodologies - both internally and externally, across different functions, locations, and time zones.

Benefits

What you can expect from us: At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off.
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working.
• Virtual working – we practice what we preach and empower our people to work remotely.
• Top tech – Leading services and solutions aren’t just for our clients; we supply best‑of‑breed software and hardware for all our staff too.
• 4x annual salary life assurance.
• Health cash plan.
• Retail discounts and other perks from major brands.