Nasstar is seeking a Service Desk Team Leader to head the 1st line Support within the NGMS team. You will own incident management, service requests, and CSAT improvements, while driving automation and ITIL-aligned processes.
You will oversee a Microsoft-focused service description, guide a small team of analysts, and report on KPIs and governance to improve end-user experience across the UK remote environment.
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Remote 1st-Line Service Desk Lead | ITIL & CSAT Focus employer: Nasstar
Nasstar is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior GenAI & AI Systems Engineers to thrive in a remote setting across the UK. With a strong emphasis on mentorship and professional development, employees are encouraged to grow their skills while working on cutting-edge AI initiatives for diverse clients. The company also offers unique opportunities for networking through occasional travel to company events, making it a rewarding place for those seeking meaningful and impactful work.
