At a Glance
- Tasks: Support Managed Service customers and resolve incidents with cutting-edge technology.
- Company: Join Nasstar, a leader in IT services with a supportive culture.
- Benefits: Enjoy 25 days holiday, flexible working, and top tech tools.
- Other info: Remote work opportunities and excellent career progression await you.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Cisco CCNA/CCNP or JNCIA certified with 3+ years of experience.
The predicted salary is between 30000 - 42000 € per year.
Join to apply for the NGMS Network Engineer (L2) role at Nasstar.
Application Deadline: 31 October 2025
Department: Connectivity
Location: Remote, UK
Overview
A varied role to provide support to our Managed Service customers, assist with escalations from the wider Service Desks and deliver projects onsite at customer locations throughout the UK. You must be agile in managing your workload, constantly re‑evaluating priorities, and flexible with working times to maintain core hours coverage. The role involves proactive tasks that maximize uptime, resolve alerts, deploy updates, maintain and upgrade systems, and work with leading cutting‑edge technology in a supportive service environment that promotes excellence.
Key Responsibilities
- Deal with incoming incidents in a professional, courteous manner over the phone and via e‑mail.
- Take ownership of incidents and manage them in a logical and methodical manner, keeping customers informed of progress.
- Exhibit a natural aptitude for troubleshooting and problem‑solving.
- Mentor junior engineers through technical roadblocks.
- Embrace continual change and process improvement.
- Communicate ideas and information clearly and concisely.
- Plan and manage own workflow daily to achieve KPIs.
- Demonstrate a passion for customers and delivering service excellence.
- Proactively keep up to date with technologies supported by Nasstar.
Qualities & Skills
- Cisco CCNA/CCNP or JNCIA
- Fortinet Certified Professional (FCP)
- 3+ years experience with router and switch hardware, field‑based work beneficial
- Track record of providing customer support and project delivery
- Advanced Routing and Switching hands‑on experience
- Fortinet hands‑on experience including SDWAN
- Network Analysis
- Audit / Recommend / Remediate
- Traffic Measurement
- Network Monitoring
- Monitoring toolsets
- Proactive alerting
- Highly organised and able to multi‑task effectively
- Independent self‑starter managing own workload
- Excellent communication skills
Benefits
At Nasstar, we look after our employees. In addition to a competitive salary, supportive teams, and real career progression, our benefits package includes:
- 25 days holiday (excluding bank holidays) + Birthday off
- Flexible working – we consider written requests for flexible working
- Virtual working – we practice remote work for our staff
- Top tech – best‑of‑breed software and hardware for staff
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
Seniority Level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
NGMS Network Engineer (L2) in City of London employer: Nasstar
At Nasstar, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and excellence. Our remote working model allows for flexibility while providing access to cutting-edge technology and a supportive team culture that prioritises employee growth and development. With a comprehensive benefits package, including generous holiday allowances and health perks, we are committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land NGMS Network Engineer (L2) in City of London
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a role like the NGMS Network Engineer. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills and familiarising yourself with the latest technologies mentioned in the job description. Show us that you're not just a tech whiz but also passionate about delivering service excellence.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—share specific examples of how you've handled incidents or mentored others. This will help us see how you fit into our team and culture at Nasstar.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Nasstar.
We think you need these skills to ace NGMS Network Engineer (L2) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the NGMS Network Engineer role. Highlight your relevant experience with Cisco, Fortinet, and any hands-on work you've done with routing and switching. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it concise but make sure to showcase your problem-solving skills and adaptability.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Whether it's in your CV or cover letter, we want to see that you can communicate effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Nasstar and what we stand for!
How to prepare for a job interview at Nasstar
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco CCNA/CCNP and Fortinet certifications. Be ready to discuss your hands-on experience with routing, switching, and SDWAN technologies. The more you can demonstrate your technical expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex incidents in the past. Highlight your troubleshooting methods and how you kept customers informed throughout the process. This will show that you can handle the responsibilities of the role effectively.
✨Demonstrate Your Customer Service Passion
Since this role involves a lot of customer interaction, be ready to talk about your approach to delivering excellent service. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond to resolve issues.
✨Be Organised and Flexible
Given the dynamic nature of the job, it’s crucial to convey your ability to manage multiple tasks and adapt to changing priorities. Prepare to discuss how you plan your daily workflow and how you handle unexpected challenges while maintaining core hours coverage.
