Practice Director – AI Business Solutions in London

The Practice Director – AI Business Solutions is a senior leadership role with full accountability for the growth, profitability, and long-term success of the AI Business Solutions Practice Group of services. This Practice Area comprises AI Adoption & Automation (Copilot), Secure Productivity, and Converged Communications, and the role exists to operate this combined portfolio as a single, high-performing Practice Group within the Nasstar Microsoft Business Division.

Acting as the general manager and owner of the Practice Group, the Practice Director holds end-to-end P&L responsibility and is accountable for building a profitable, scalable business. This includes setting the commercial strategy, shaping and continuously evolving the service portfolio, driving pipeline development, and ensuring that delivery quality and customer outcomes translate into sustained financial performance. The role is not limited to governance; it is an active, front-line leadership position, expected to spend time with customers, work closely with sellers, and regularly engage with senior stakeholders in the London office to directly influence deal progression and practice growth.

The core purpose of the role is to own and grow the business: to monitor and accelerate pipeline development, enable sellers and marketing with compelling, outcome-led propositions, and ensure that offerings across AI adoption, productivity, and communications remain commercially relevant and differentiated. This requires constant iteration of services based on customer demand, delivery insight, and market evolution, rather than static portfolio ownership. Ultimately, the Practice Director – AI Business Solutions is accountable for turning strategy into results. They are responsible for successful revenue growth, strong margins, and predictable performance, while developing capable Practice Leads and teams who can execute at scale.

The role serves as the senior point of accountability for the Practice Group with the Microsoft Business Division Managing Director and with Microsoft, ensuring that the practice operates as “its own business to develop and grow” within Nasstar.

What does success look like:

• Growth & Financial Targets Achieved: The AI Business Solutions Practice consistently meets or exceeds its combined revenue, margin, and pipeline targets. Growth is driven through close, active partnership with Sales leadership and sellers, with the Practice Director directly supporting pipeline development, opportunity shaping, and deal progression.
• Excellence in Delivery & Client Satisfaction: Projects and managed services across AI adoption & automation, secure productivity, and converged communications are delivered on time, within budget, and to high-quality standards, resulting in excellent customer feedback, repeat business, and positive references.
• Integrated & High-Performing Practice: All three Solution Areas operate in a unified and synergistic way, guided by a clear strategy and complementary offerings.
• Empowered Leadership & Capability Development: Practice Leads and their teams are high performing, engaged, and continuously developing.

Key Responsibilities:

• Commercial Performance & P&L Accountability: Own overall P&L responsibility for the Practice Area. Set and monitor revenue, margin, and pipeline targets.
• Go-to-Market Alignment & Partnership Management: Define and maintain a consistent go-to-market narrative across the Practice Area.
• Practice Strategy & Portfolio Leadership: Set the strategic direction and continuously evolve the service portfolio across AI adoption, productivity, and communications.
• Delivery Oversight & Service Integration: Accountable for delivery quality and customer outcomes across all projects and managed services.
• People Leadership & Capability Development: Lead, coach, and develop the three Practice Leads.

Skills, Knowledge and Expertise:

• Extensive experience in IT services/consulting, including senior leadership of a practice or service line.
• Deep understanding of Microsoft’s Cloud, Data/AI, or Modern Workplace solutions.
• Strong leadership track record – managing teams and developing talent.
• A strategic, entrepreneurial outlook – eager to “run their own business” within a larger context.

Benefits:

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – it’s important to maintain a work/life balance.
• Top tech – best-of-breed software and hardware for all our staff.
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands