At a Glance
- Tasks: Lead client engagements and ensure project delivery excellence in a dynamic tech environment.
- Company: Join Colibri Digital, part of the innovative Nasstar group, focused on cloud and digital engineering.
- Benefits: Enjoy competitive pay, ongoing training, and career development opportunities.
- Other info: Be part of a collaborative team that values continuous learning and customer success.
- Why this job: Make a real impact by driving cloud innovation and delivering high-quality projects.
- Qualifications: 8+ years in senior roles with proven leadership in complex project management.
Colibri Digital forms part of the Nasstar group, providing customers with cloud and digital native engineering services. Colibri has core strengths in Data, Software and AI engineering, with repeated, proven delivery of tangible business outcomes across these domains. The Head of Engagement Management at Colibri Digital is a key leadership role responsible for ensuring the successful delivery of client engagements. This role is pivotal in managing customer relationships, ensuring high-quality execution of projects, and driving the delivery excellence of our project and managed services. The role manages our Engagement Managers who provide project management, delivery management and product management capabilities. This role is critical to the enablement of engineering teams and requires a good level of technical knowledge in order to work successfully with cross-functional teams, including Engineering, Sales and Pre Sales. Engaged in the sales process this role will help assure delivery feasibility, balance client delivery and ensure customer success. The Head of Engagement Management will be part of the Senior Leadership Team, contributing to the overall growth and success of Colibri. This person will bring ideas to continuously evolve and improve our service delivery and own key initiatives linked to their role within Colibri.
Key Responsibilities
- Customer & Stakeholder Management: Build and maintain trusted relationships with key clients, ensuring delivery aligns with their strategic priorities. Serve as the senior escalation point for client engagement or delivery issues, resolving them promptly. Communicate clearly between senior leadership, delivery teams, and external stakeholders to ensure alignment. Monitor client satisfaction and take proactive steps to support retention and advocacy. Promote collaboration across teams to ensure consistent, high-quality delivery.
- Delivery Excellence: Lead the adoption of best-practice delivery frameworks, ensuring consistency across all engagements. Translate business goals into actionable delivery plans with measurable outcomes. Use data and feedback to track performance and identify areas for continuous improvement. Maintain and evolve delivery processes, tools, and templates to enhance quality and efficiency. Foster a culture of collaboration, learning, and shared accountability across delivery teams.
- Delivery Management (Risk & Quality): Oversee overall project health, ensuring timelines, budgets, and quality standards are met. Identify, manage, and mitigate project risks, issues, and dependencies. Maintain strong project governance, including risk logs, quality checks, and action tracking. Balance staff utilisation and workload planning to meet business and client needs. Ensure transparent reporting, keeping stakeholders informed and decisions documented.
- Project Management Offering: Develop and expand project management service offerings, integrating AI and data-driven insights. Define and maintain governance, frameworks, and metrics to ensure consistent delivery quality. Lead innovation programs to pilot and scale AI-enabled project management tools and practices. Analyse performance and feedback to drive targeted service improvements. Monitor industry trends and recommend strategic investments to strengthen competitive advantage.
- Commercial Acumen: Oversee financial performance, including revenue growth, profitability, and utilisation, ensuring alignment with strategic goals. Lead the creation and management of project budgets, forecasts, and cost controls to maximise efficiency and savings. Ensure proposals, bids, and statements of work are commercially sound, competitive, and aligned with client and business objectives. Maintain consistent financial governance by reviewing project financials, analysing variances, and implementing corrective actions. Partner with project managers to monitor financial health throughout each project’s lifecycle.
- Service Evolution (Continuous Improvement): Drive a culture of continuous improvement, encouraging reflection and innovation in delivery methods. Lead reviews of delivery processes to identify efficiencies and better client outcomes. Promote the use of emerging tools and technologies to enhance services. Encourage sharing of lessons learned and best practices across teams. Measure the impact of service enhancements on business performance and client success.
- Coaching & Development: Lead talent development, including mentoring, training, and structured career progression for delivery teams. Foster a positive, high-performance culture built on collaboration, feedback, and shared success. Oversee capability tracking and align skill development with business needs and career aspirations. Manage team operations including recruitment, performance reviews, and resource allocation. Support leadership and professional growth through targeted development programs and certifications.
Overview of role based Performance KPI’s:
- Engagement Delivery Success: Oversee delivery risks management, ensuring projects delivered on time, within scope, and on budget.
- Utilization & Efficiency: Optimize billable utilization balancing internal innovation and team development.
- Customer Satisfaction: Maintain a high Customer Satisfaction score (cSAT) and positive client feedback.
- Innovation and Delivery Excellence: Improve or develop existing methodologies, AI-enabled tooling and processes, metrics & dashboards as well as overall delivery framework.
- Go-to-Market services: Define new and refine existing service offerings for engagement management (Project, Product and Delivery).
- Growth of the Engagement Management Team: Profitably grow the Engagement Management team whilst building capability.
- Sales contribution: As a senior client facing leader, contribution to winning renewal and extension work with existing clients is a key lever for Colibri’s growth.
Skills, Knowledge and Expertise
- Proven Consulting Delivery Leadership: Minimum 8 years in senior roles overseeing complex project portfolios within Data, AI, or Technology services, with responsibility for business-critical outcomes.
- Commercial and Financial Stewardship: Demonstrated experience owning P&L or practice budgets exceeding £10M, with evidence of improving profitability, utilisation, or cost efficiency by at least 10%.
- Advanced Client Stakeholder Engagement: History of building senior client relationships, maintaining satisfaction, and achieving account growth of at least 20%.
- Comprehensive Project & Program Management: Formal certification or advanced application of Agile, PMI, PRINCE2 or similar, with 90%+ of projects delivered on time and to budget.
- PMO and Delivery Governance Expertise: Led establishment and ongoing management of PMO functions, ensuring audit compliance and uniform delivery standards.
- Team Leadership & Talent Development: Managed and developed teams of 20+ professionals, implementing structured career pathways, and achieving high-performance retention rates.
- Operational and Process Excellence: Delivered significant process improvements that reduced cycle time or delivery costs by 10% or more.
- Consulting Business Acumen: Deep operational knowledge of resource allocation, commercial models, and performance metrics in consulting/professional services contexts.
- Data-Driven Decision-Making: Utilised analytics and metrics to manage delivery performance, with regular reporting to executive level and evidence of informed course correction.
- Risk & Quality Management: Evidenced ability to anticipate and mitigate delivery risks, resulting in project risk rating improvements or reduction in unplanned changes.
- Service Design and Offering Innovation: Developed and launched new data, AI, or technology-driven services, leveraging internal and market insights.
- Strategic Change Leadership and Communicator: Successfully led cross-functional transformation projects impacting multiple teams or regions. Expert communicator, able to manage executive-level forums and briefings, and represent delivery interests credibly at SLT level.
- Performance Management & Accountability: Drove achievement of key KPIs including margin, client satisfaction (NPS 8/10+), and team utilisation above benchmark targets.
Why working at Colibri is so fantastic:
- We offer a highly competitive package.
- Work on exciting, high-impact cloud projects across multiple industries.
- Be part of a highly skilled, collaborative team passionate about cloud innovation.
- Access to ongoing training, certifications, and career development opportunities.
- A culture that values technical excellence, customer success, and continuous learning.
- Be part of a team that’s passionate about delivering customer value through cloud technologies and continuous innovation.
Head of Engagement Management in London employer: Nasstar
At Nasstar, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that fosters professional growth and innovation. As a Practice Director in the Microsoft Cloud & AI Platforms team, you will enjoy flexible working arrangements, a competitive salary, and access to top-tier technology, all while leading a high-performing team dedicated to delivering excellence in cloud solutions. Our commitment to employee development and well-being ensures that you can thrive in your career while making a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Engagement Management in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Engagement Management at Nasstar!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Nasstar or be willing to refer you for that Head of Engagement Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Nasstar who’s on the lookout for their next Head of Engagement Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Engagement Management role at Nasstar!
We think you need these skills to ace Head of Engagement Management in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Nasstar. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Nasstar
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Nasstar. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
