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- Tasks: Lead and innovate the ServiceNow platform, driving transformation and enhancing user experience.
- Company: Join Nasstar, a forward-thinking tech company with a focus on employee well-being.
- Benefits: Enjoy 25 days holiday, flexible working, top tech, and health perks.
- Why this job: Shape the future of enterprise applications and make a real impact in a dynamic environment.
- Qualifications: 5+ years in ServiceNow, leadership experience, and a growth mindset.
- Other info: Remote work opportunity with excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
The Head of ServiceNow Enterprise Applications is a strategic technology leader responsible for owning, evolving, and scaling Nasstar’s ServiceNow platform as a core enterprise application. This role ensures the platform delivers measurable business value, supports company-wide transformation, and remains robust, secure, and future-ready. As the platform owner, you will shape the ServiceNow roadmap, drive innovation (including AI and automation), mature governance, and optimise the platform experience for both internal teams and external customers. You will lead a high-performing team of architects, developers, and administrators, while collaborating closely with senior stakeholders across IT, Data, and the wider business. This role is ideal for a visionary ServiceNow leader who thrives in fast-paced environments, enjoys building enterprise-grade digital platforms, and is motivated by modernising service operations. Reporting directly to the CIO.
Key Responsibilities
- Platform Ownership and Development: Own the end-to-end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements. Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice. Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance. Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience. Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments. Oversee integrations and API strategies in partnership with architects and technical teams. Manage Platform change and risk.
- Team Leadership: Lead and develop a multidisciplinary ServiceNow team (Architects, Developers, Administrators) fostering a strong engineering culture and continuous improvement. Mentor team members and ensure clear performance governance, role clarity, and skills progression. Act as the senior escalation point for complex platform issues, ensuring timely and effective resolution.
- Stakeholder Collaboration: Partner with business leaders, product owners and senior managers to gather requirements, shape demand, and translate priorities into a clear roadmap. Collaborate with the CTO and CIO on customer-facing innovation, portals, and operations. Work with the Head of Internal IT to ensure underlying infrastructure supports platform performance and availability. Support the ServiceNow User Forum and cultivate a network of ServiceNow champions across the organisation.
- Performance Monitoring, Reporting and Compliance: Define and track KPIs including stability, uptime, adoption, feature utilisation, and time-to-value metrics. Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team. Ensure strong patching, vulnerability management, access controls, and compliance processes.
- Innovation, AI and future value: Drive the adoption of AI, automation, and workflow optimisation using the latest ServiceNow capabilities. Lead the creation of AI-driven user stories, agent models, and governance practices to safely scale AI across business functions. Champion a culture of experimentation, modern engineering, and platform innovation.
Skills, Knowledge and Expertise
- ServiceNow CSA (certified system administrator)
- ITIL experience or ITIL Foundation
- 5+ years’ hands-on ServiceNow experience driving platform growth and transformation
- Experience leading ServiceNow teams or running a platform practice
- Proven ability to work both autonomously and collaboratively across functional groups
- Deep understanding of ServiceNow architecture, configuration, and enterprise module usage
- You will have a Growth Mindset: openness, coupled with an ability to learn new skills and technologies in a fast-paced environment.
- Experience in Agile methodologies. Certified Agile Practitioner an advantage.
Benefits
- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
Head of ServiceNow Enterprise Applications employer: Nasstar
Contact Detail:
Nasstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of ServiceNow Enterprise Applications
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A personal introduction can make all the difference when you're aiming for that Head of ServiceNow role.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your achievements in ServiceNow. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your vision for the ServiceNow platform and how you can drive innovation and efficiency.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Head of ServiceNow Enterprise Applications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of ServiceNow Enterprise Applications role. Highlight your leadership experience, platform ownership, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ServiceNow and how your vision aligns with our goals. Be specific about how you can drive innovation and transformation within our team.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, especially those related to platform growth, team leadership, and AI integration. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Nasstar
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform, its architecture, and the specific modules mentioned in the job description. Be ready to discuss how you've driven platform growth and transformation in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multidisciplinary teams. Discuss how you've fostered a strong engineering culture and mentored team members, as this role requires effective team leadership and collaboration.
✨Be Ready for Strategic Discussions
Since this position involves shaping the ServiceNow roadmap, think about how you would align the platform strategy with business goals. Be prepared to discuss your approach to innovation, AI, and automation, and how these can enhance service efficiency.
✨Demonstrate Your Stakeholder Engagement
Think of instances where you've successfully collaborated with senior stakeholders to gather requirements and shape demand. Highlight your ability to translate priorities into actionable roadmaps, as this will be crucial for the role.
