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- Tasks: Support customers via phone, chat, and cases, resolving issues efficiently.
- Company: Join a friendly tech team focused on customer experience and support.
- Benefits: Enjoy remote work, structured onboarding, and career development opportunities.
- Other info: This is a 12-month fixed-term contract based remotely in the UK.
- Why this job: Kickstart your tech career with mentorship and real-world experience in a dynamic environment.
- Qualifications: Great communication skills and a willingness to learn are essential; customer-facing experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Department: Managed Services
Location: Remote, UK
Description
This role will be based 5 days per week from our Telford Office and will be an initial 12 month fixed term contract.
What this role is all about
- Just finished your studies and ready to launch your career in tech and customer experience? Join us as a Customer Service Analyst on our Next Generation Managed Services (NGMS) Customer Service Centre team — where your curiosity, communication skills, and problem-solving mindset will make a real impact from day one.
- You\’ll be part of a friendly and fast-moving team, supporting customers across multiple channels — phone, cases, and chat — helping them get the most out of our services, and ensuring their issues are resolved quickly and smoothly. You’ll get all the training and support you need to grow your skills, build confidence, and take ownership of your work.
- This is the perfect opportunity for a graduate who wants to break into the tech industry, learn from experienced mentors, and gain real-world experience in a high-performing team.
What success looks like
We’ll support you in hitting the ground running — and here\’s what great looks like:
· Customer satisfaction: You’re helpful, friendly and efficient — customers feel listened to, understood, and supported.
·Clear communication: Whether it’s on the phone or in a ticket, you explain things clearly and keep everyone in the loop.
·Ticket management: You log, prioritise and update tickets accurately, so nothing falls through the cracks.
Key Responsibilities
Be the first line of support
· Take customer requests and issues via phone, cases and chat
·Ask the right questions to understand what’s going wrong
·Log details clearly and prioritise cases based on impact and urgency
·Work closely with internal resolver groups to pass on accurate information
Be part of the team
·Collaborate with colleagues, share knowledge, and ask for help when needed
·Work toward team targets and goals together
·Learn from your peers, mentors, and leaders
Own your cases
·Keep cases up-to-date and customers informed throughout
·Document any troubleshooting or updates clearly
·Chase updates when needed to ensure resolution — you’re the customer\’s voice
Skills, Knowledge and Expertise
We don’t expect you to know it all yet — we’ll teach you! What we’re looking for is someone with the right attitude, energy and willingness to learn.
Must-haves:
·Great communication skills — both written and verbal
·Calm under pressure and able to multitask
·A natural problem-solver with an eye for detail
·Organised, proactive, and reliable
·Passion for delivering a great experience for customers
Nice-to-haves (but not essential):
·Any experience working in a customer-facing role (retail, hospitality, etc.)
·Interest in IT, tech, or support services
·Service-related training or certifications
Benefits
Why join us?
·Friendly, inclusive and supportive culture
·Structured onboarding and career development
·On-the-job learning with experienced mentors
·Exposure to a variety of tech platforms and support tools
·Clear path to grow into technical or specialist roles
·Great opportunity to take your first steps working with a Managed Service Provider.
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Graduate Customer Service Analyst employer: Nasstar
Contact Detail:
Nasstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Service Analyst
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing exercises. Being able to articulate your thoughts clearly will be crucial in a customer-facing role.
✨Tip Number 3
Research the tech industry and the specific services offered by StudySmarter. Showing that you understand our products and services will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace Graduate Customer Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Graduate Customer Service Analyst. Emphasise your communication skills, problem-solving abilities, and any customer-facing experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the tech industry and customer service. Mention specific examples from your studies or previous roles that demonstrate your ability to handle customer inquiries and work in a team.
Highlight Relevant Skills: In your application, clearly outline your great communication skills, ability to multitask, and attention to detail. These are key attributes for the role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Nasstar
✨Show Your Communication Skills
As a Customer Service Analyst, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice explaining complex ideas simply, as this will reflect your capability to communicate effectively with customers.
✨Highlight Problem-Solving Examples
Prepare to discuss specific instances where you've successfully solved problems, whether in academic projects or previous jobs. This role requires a natural problem-solver, so showcasing your analytical thinking and how you approach challenges will impress the interviewers.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Since they emphasise a friendly and inclusive environment, be ready to discuss how you align with these values and how you can contribute positively to the team dynamic.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. Inquire about the training process, opportunities for growth, or how success is measured in the position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.