At a Glance
- Tasks: Lead the ServiceNow platform, driving innovation and collaboration across ITSM projects.
- Company: Join Nasstar, a forward-thinking tech company focused on employee well-being and growth.
- Benefits: Enjoy 25 days holiday, flexible working, top tech, and health cash plans.
- Other info: Remote role with occasional travel to London for team meetings.
- Why this job: Be a visionary leader in a fast-paced environment, shaping the future of ITSM with AI.
- Qualifications: Experience in ServiceNow administration and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
The ServiceNow Platform Owner is a strategic technology leader responsible for the management of the Nasstar ServiceNow/ITSM platform. This role ensures the platform delivers measurable business value, supports company-wide transformation, and remains robust and secure.
As the platform owner, you will work closely with the business to administer and develop the ServiceNow/ITSM roadmap. You will drive innovation across our ITSM platform including a strategy for AI and Automation. You will be responsible for translating business requirements into platform solutions. You will have good business analyst and communication skills, with the ability to present to senior stakeholders. You will collaborate closely with senior leaders across the business.
You will support the Business User Forum and manage enhancement and defect workloads. In this role, you will work closely with our Managed Services provider to ensure quality support and development services are delivered in a timely manner. You will oversee daily BAU tasks, sprint planning and system administration but do not need to be a ServiceNow Developer. You will be experienced in delivering ITSM projects from requirement gathering, story writing to test. You understand Agile methodology and development release management.
You will support the business as we deliver our roadmap of projects – Expert MSP capability, Workflow operations, Annual upgrades and Common Service Data Model. You will work closely with 3rd party partners to ensure these projects deliver value to our business.
You will own the budget for ServiceNow and manage our licences and modules, ensuring they deliver good value. You will be responsible for version control, upgrades, platform changes and routine maintenance schedules. You will support commercial and contractual activities across all partners, consultants and domain customers.
This role is ideal for a visionary ITSM leader who thrives in a fast-paced environment, enjoys building enterprise-grade digital platforms, and is motivated to build modern, AI-enabled ITSM services.
Reporting directly to the CIO, this is an opportunity to work across all divisions in our organisation and lead our future ITSM strategy.
Key Responsibilities- Platform Ownership and Development
- Own the end-to-end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements.
- Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice.
- Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance.
- Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience.
- Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments.
- Oversee integrations and API strategies in partnership with architects and technical teams.
- Manage Platform change and risk.
- Leadership
- Support our multidisciplinary ServiceNow team (Architects, Developers, Administrators) fostering a strong engineering culture and continuous improvement.
- Mentor team members and ensure clear performance governance, role clarity, and skills progression.
- Act as the senior escalation point for issues, ensuring timely and effective resolution.
- Stakeholder Collaboration
- Partner with business leaders, product owners and senior managers to gather requirements, shape demand, and translate priorities into a clear roadmap.
- Collaborate with the CTO and CIO on customer-facing innovation, portals, and operations.
- Work with the Head of Internal IT to ensure underlying infrastructure supports platform performance and availability.
- Support the ServiceNow User Forum and cultivate a network of ServiceNow champions across the organisation.
- Performance Monitoring, Reporting and Compliance
- Define and track KPIs including stability, uptime, adoption, feature utilisation, and time to value metrics.
- Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team.
- Ensure strong patching, vulnerability management, access controls, and compliance processes.
- Innovation, AI and future value
- Drive the adoption of AI, automation, and workflow optimisation using the latest ServiceNow capabilities.
- Lead the creation of AI driven user stories, agent models, and governance practices to safely scale AI across business functions.
- Champion a culture of experimentation, modern engineering, and platform innovation.
- ServiceNow Administrator
- Extensive ServiceNow experience driving platform growth and transformation.
- Experience leading on ServiceNow.
- Understanding of ServiceNow architecture, configuration, and enterprise module usage.
- Experience managing the wider platform (roadmap, business requirements and manage our outsource partner).
Please note: This will be a remote-based role however occasional travel may be required for team, vendor, or customer meetings. This is normally held in our London office (Holborn).
BenefitsAt Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:
- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working.
- Virtual working – we practice what we preach and empower our people to work remotely.
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too.
- 4x annual salary life assurance.
- Health cash plan.
- Retail discounts and other perks from major brands.
ServiceNow Platform Owner in Colchester employer: Nasstar
At Nasstar, we pride ourselves on being an exceptional employer that values innovation and employee growth. As a ServiceNow Platform Owner, you will thrive in a supportive and dynamic work culture that encourages flexibility and work-life balance, while also benefiting from a comprehensive package that includes generous holiday allowances, top-tier technology, and opportunities for career advancement. Join us in our London office or work remotely, and be part of a forward-thinking organisation that champions your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Owner in Colchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nasstar values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nasstar might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nasstar!
✨Direct Apply to Nasstar
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We think you need these skills to ace ServiceNow Platform Owner in Colchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nasstar.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nasstar. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nasstar
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
