At a Glance
- Tasks: Lead and grow the AI Business Solutions Practice, driving profitability and innovation.
- Company: Join a forward-thinking tech company focused on AI and productivity solutions.
- Benefits: Competitive salary, flexible working, 25 days holiday, and top tech provisions.
- Other info: Dynamic environment with excellent career progression opportunities.
- Why this job: Make a real impact in AI while developing your leadership skills.
- Qualifications: Extensive IT services experience with strong leadership and P&L management skills.
The predicted salary is between 80000 - 100000 £ per year.
Practice Director - AI Business Solutions
The Practice Director - AI Business Solutions is a senior leadership role with full accountability for the growth, profitability, and long-term success of the AI Business Solutions Practice Group of services.
This Practice Area comprises AI Adoption & Automation (Copilot), Secure Productivity, and Converged Communications, and the role exists to operate this combined portfolio as a single, high‑performing Practice Group within the Nasstar Microsoft Business Division.
Acting as the general manager and owner of the Practice Group, the Practice Director holds end‑to‑end P&L responsibility and is accountable for building a profitable, scalable business.
This includes setting the commercial strategy, shaping and continuously evolving the service portfolio, driving pipeline development, and ensuring that delivery quality and customer outcomes translate into sustained financial performance.
Core Purpose
The core purpose of the role is to own and grow the business: to monitor and accelerate pipeline development, enable sellers and marketing with compelling, outcome‑led propositions, and ensure that offerings across AI adoption, productivity, and communications remain commercially relevant and differentiated.
- Key Performance Areas
- Growth & Financial Targets Achieved
- Consistently meets or exceeds combined revenue, margin, and pipeline targets.
- Strong partnership with Sales leadership to support pipeline development, opportunity shaping, and deal progression.
- Maintains a healthy, forward‑looking pipeline with high conversion rates across project engagements and recurring services.
- Excellence in Delivery & Client Satisfaction
- Projects and managed services delivered on time, within budget, and to high‑quality standards.
- Results in excellent customer feedback, repeat business, and positive references.
- Minimal and well‑managed quality issues or escalations.
- Integrated & High‑Performing Practice
- All three solution areas operate in a unified, synergistic way.
- Portfolio is coherent and compelling, reinforcing a shared value proposition focused on business outcomes, productivity, and adoption.
- Empowered Leadership & Capability Development
- Practice Leads and their teams are high‑performing, engaged, and continuously developing.
- Strong leadership bench, clear accountability, capability growth, and succession across all domains.
- Commercial Performance & P&L Accountability
Own overall P&L responsibility for the Practice Area.
Set and monitor revenue, margin, and pipeline targets.
Work closely with Sales leadership and sellers to drive pipeline growth, shape opportunities, and support strategic deals.
Ensure predictable performance through disciplined commercial management.
Go‑to‑Market Alignment & Partnership Management
Define and maintain a consistent go‑to‑market narrative across the Practice Area.
Enable Sales and Marketing with outcome‑led propositions.
Own senior engagement with Microsoft and relevant partners to ensure alignment, programme leverage, and effective joint execution.
Practice Strategy & Portfolio Leadership
Set the strategic direction and continuously evolve the service portfolio across AI adoption, productivity, and communications.
Ensure offerings remain commercially relevant, differentiated, and aligned to customer demand and market change.
Delivery Oversight & Service Integration
Accountable for delivery quality and customer outcomes across all projects and managed services.
Work closely with delivery and operations leadership to maintain standards, manage escalations, and embed continuous improvement.
People Leadership & Capability Development
Lead, coach, and develop the three Practice Leads.
Build a high‑performance culture, address capability gaps, sponsor training and recruitment, and ensure succession planning across the Practice Area.
Qualifications
- Extensive experience in IT services/consulting, including senior leadership of a practice or service line (e. g., Head of Practice, Practice Lead, Service Line Director).
- P&L responsibility or significant revenue/target ownership in current role.
- Deep understanding of Microsoft’s Cloud, Data/AI, or Modern Workplace solutions; experience shaping go‑to‑market strategies and service offerings.
- Proven ability to drive sales pipeline in partnership with sales teams and oversee delivery quality.
- Strong leadership track record; managing teams and developing talent.
- Comfortable interfacing with executive stakeholders and front‑line engagement with customers.
- Proven collaborative approach, working cross‑functionally with sales, delivery, and partners.
- Growth mindset: strategic, entrepreneurial outlook, eager to run their own business within a larger context.
Benefits
- Competitive salary and supportive teams.
- Real opportunity to progress in career with a forward‑thinking organisation.
- 25 days’ holiday (excluding bank holidays).
- Birthday Off.
- Flexible working – written requests considered.
- Top‑tech: provision of best‑of‑breed software and hardware to staff.
- 4x annual salary life assurance.
- Health cash plan.
- Retail discounts and other perks from major brands.
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