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For Companies At a Glance
- Tasks: Support clients and reinsurers while managing premium processing and claims in a dynamic environment.
- Company: Join a leading Lloyd's Broking House with a fun and collaborative culture.
- Benefits: Gain valuable experience, clear career progression, and work in a supportive team.
- Why this job: Make a real impact in the reinsurance industry while developing your skills.
- Qualifications: Experience in reinsurance or technical roles, strong communication, and organisational skills.
- Other info: Exciting opportunities for growth and learning in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
A brand new position has arisen for a well-respected Lloyd's Broking House, who are seeking a Reinsurance Client Service Advocate, within their dynamic and successful Treaty Reinsurance Division. This is not your traditional back-office or purely technical processing role. Although centred on post-placement responsibilities, the Client Services Advocate offers broad exposure across premium processing, broker support and client servicing, alongside attendance at client and reinsurer meetings and involvement in light claims processing. Offering the opportunity to join a market-leading Global Lloyd's Broker, this fully encompassing technical role provides meaningful client and market exposure, clear progression pathways, and the backing of a high-performing, fun and collaborative culture.
Role Responsibilities
- Technical Processing
- Handle proportional, pro rata and excess of loss premium and claims processing across all classes of business.
- Manage accounts independently, prioritising workload to meet deadlines and maintain service standards.
- Liaise confidently with clients and reinsurers on technical matters.
- Build and maintain strong working relationships internally and externally.
- Understand client requirements and deliver effective, outcome-focused solutions.
- Attend client and reinsurer meetings where required.
- Demonstrate strong working knowledge of the Lloyd's and Company Reinsurance markets.
- Broker Support
- Debroke and manage risk sign-down processes.
- Produce and maintain accurate account statistics.
- Support ongoing account servicing and business retention.
- Utilise electronic systems throughout the full processing cycle.
- Claims
- Manage claims from notification through to agreement, settlement and closure.
- Handle complex claims including XOL, binders, direct and audit-related matters.
- Negotiate XPL, ex-gratia and non-standard presentations.
- Oversee Letters of Credit and complete adjustments accurately within required timeframes.
About You
- Experience in a technical role for a Lloyd's Broker or (Re)insurer.
- Experience in performing premium processing / post-placement duties.
- Experienced in Treaty Reinsurance (Prop, Non-Prop, XOL or Pro-Rata) is ideal however, coming from a Direct &/Or Facultative technical background will be strongly considered.
- Strong reinsurance claims knowledge.
- Proficient in IMR, CLASS, ECF and LORS.
- Experience with Salesforce and Open TWINS beneficial.
- Strong communication skills, both written and verbal.
- Highly organised, deadline-driven and solutions-focused.
- Confident problem-solver with sound understanding of systems and controls.
- Competent in Microsoft Office applications.
Reinsurance Client Advocate / Technician employer: Nashrock Recruitment
Contact Detail:
Nashrock Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reinsurance Client Advocate / Technician
✨Tip Number 1
Network like a pro! Get out there and connect with people in the reinsurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and understand their culture, especially since this role is all about client interaction. Practice common interview questions and think about how your experience aligns with the responsibilities listed in the job description.
✨Tip Number 3
Showcase your skills! When you get the chance to meet with potential employers, highlight your technical processing experience and your ability to manage accounts independently. Use specific examples from your past roles to demonstrate how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining our dynamic team at StudySmarter.
We think you need these skills to ace Reinsurance Client Advocate / Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical processing experience and any relevant knowledge of the Lloyd's market to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Reinsurance Client Advocate role. Share specific examples of how you've managed client relationships or handled claims in the past.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we love a bit of personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see more about our culture and values!
How to prepare for a job interview at Nashrock Recruitment
✨Know Your Reinsurance Stuff
Make sure you brush up on your knowledge of Treaty Reinsurance, especially proportional and excess of loss. Familiarise yourself with the key terms and processes, as well as any recent trends in the Lloyd's market. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Client Relationship Skills
Since this role involves liaising with clients and reinsurers, be ready to discuss your past experiences in building and maintaining strong relationships. Think of specific examples where you successfully managed client expectations or resolved issues, and be prepared to share these during the interview.
✨Demonstrate Your Organisational Skills
This position requires managing multiple accounts and meeting deadlines. Prepare to talk about how you prioritise your workload and stay organised. You might even want to bring a simple example of a time when your organisational skills led to a successful outcome.
✨Be Ready for Technical Questions
Expect some technical questions related to premium processing and claims management. Brush up on your knowledge of IMR, CLASS, ECF, and LORS, and be ready to explain how you've used these systems in your previous roles. Showing that you're technically savvy will definitely give you an edge.