At a Glance
- Tasks: Lead and develop a high-performing Commercial Claims team to deliver exceptional service.
- Company: Established insurance business with a supportive and collaborative culture.
- Benefits: Competitive salary, ongoing professional development, and career progression opportunities.
- Other info: Dynamic environment with a focus on continuous improvement and accountability.
- Why this job: Make a tangible impact on people and performance in a visible leadership role.
- Qualifications: 3+ years in commercial insurance claims leadership and strong team development skills.
The predicted salary is between 60000 - 65000 £ per year.
- Claims Manager - Commercial Claims
- Birmingham, Midlands
- Permanent Full-Time
- Lead, Develop and Make an Impact
An established and growing insurance business is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team.
This is an excellent opportunity for a people-focused leader who is passionate about developing talent, driving performance, and creating a positive team culture.
You'll have responsibility for leading a team of Claims Executives and Claims Handlers across multiple locations, ensuring exceptional service delivery while supporting the continued growth and development of your people.
The Role
As Claims Manager, you will take ownership of the day-to-day operation of the Commercial Claims function, providing leadership, coaching, and direction to ensure the team delivers outstanding outcomes for clients and the wider business.
You will play a key role in building capability, improving performance, and embedding a culture of accountability, collaboration, and continuous improvement.
Key responsibilities include
- Leading, mentoring, and developing a team of Claims Executives and Handlers.
- Conducting regular performance reviews, 1-2-1s, coaching sessions, and development planning.
- Managing team performance, recruitment, succession planning, and skills development initiatives.
- Ensuring the efficient handling of commercial claims and delivery of a high-quality client service.
- Driving operational excellence through process improvement and effective use of management information and performance data.
- Working closely with stakeholders across HR, Learning & Development, Broking, Client Service, and Operations.
- Managing client complaints and ensuring compliance with regulatory requirements.
- Supporting the implementation of business strategy, policies, and operational objectives.
About You
We're looking for an experienced claims leader with a strong background in the commercial insurance market and a genuine passion for developing people.
You’ll bring
- A minimum of 3 years' leadership or management experience within commercial insurance claims.
- A proven track record of leading, motivating, and developing high-performing teams.
- Strong knowledge of commercial claims handling and general insurance principles.
- Experience using MI, reporting tools, and performance data to drive decision-making and improvement.
- Excellent stakeholder management and communication skills.
- A collaborative and hands‑on leadership style.
- Cert CII qualification (or actively working towards it).
What's on Offer?
- Opportunity to lead a well-established and growing claims team.
- A highly visible leadership position with genuine influence on business performance.
- Supportive and collaborative working culture.
- Ongoing professional development and career progression opportunities.
- Competitive salary and benefits package.
If you're an experienced Commercial Claims leader looking for a role where you can make a tangible impact on people, performance, and client outcomes, we'd love to hear from you.
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Commercial Claims Manager in Birmingham employer: Nashrock Recruitment
As a leading Lloyd's Broker, we pride ourselves on fostering a dynamic and inclusive work environment that encourages innovation and professional growth. Our employees benefit from comprehensive training programmes, competitive remuneration, and the opportunity to work alongside industry experts in the heart of London’s financial district. Join us to be part of a high-performing team where your contributions are valued and rewarded, and where you can develop your career in the exciting world of delegated underwriting authority.
