At a Glance
- Tasks: Lead and develop the claims function, ensuring exceptional service and operational efficiency.
- Company: Rapidly growing London Market MGA with a strong reputation.
- Benefits: Influence business direction, work closely with leadership, and shape future success.
- Other info: Exciting growth stage with opportunities for personal and professional development.
- Why this job: Join an ambitious team and make a real impact in a dynamic environment.
- Qualifications: Significant London Market claims experience and proven leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
I'm currently partnering with a highly regarded and rapidly growing London Market MGA seeking to appoint a Head of Claims to lead and further develop its claims function. This is a strategically important leadership appointment, offering the opportunity to shape claims philosophy, influence underwriting performance, enhance broker and carrier relationships, and play a key role in the continued growth of the business.
The successful individual will be responsible for overseeing the end-to-end claims operation, ensuring the delivery of exceptional claims service while maintaining strong governance, operational efficiency, and market credibility.
Key Responsibilities- Lead and manage the MGA's claims function across multiple product lines.
- Develop and implement claims strategy aligned with wider business objectives.
- Act as the senior claims referral point for complex, contentious, and high-value claims.
- Build and maintain strong relationships with capacity providers, brokers, TPAs, adjusters, solicitors, and other market stakeholders.
- Work closely with underwriting teams to provide claims insights, portfolio feedback, and support product development.
- Oversee delegated claims arrangements and third-party service providers, ensuring service standards and governance requirements are met.
- Drive continuous improvement across claims processes, reporting, controls, and operational performance.
- Produce and present management information, claims trend analysis, and portfolio insights to senior leadership and insurer partners.
- Ensure compliance with FCA requirements, Consumer Duty obligations, and internal governance frameworks.
- Lead, mentor, and develop claims personnel as the function continues to evolve.
- Significant London Market claims experience gained within an MGA, insurer, Lloyd's syndicate, broker, or delegated authority environment.
- Proven leadership experience managing claims teams and/or overseeing claims operations.
- Strong technical claims knowledge across commercial or specialty lines, with the ability to manage complex and high-value claims.
- Experience working with delegated authority arrangements and insurer/carrier relationships.
- Excellent stakeholder management and relationship-building skills.
- Commercially minded with the ability to use claims data and insights to influence business decisions.
- Strong understanding of London Market processes, regulatory requirements, and claims governance.
This is an opportunity to join an ambitious and well-backed MGA at an exciting stage of its growth journey. You'll have genuine influence over the direction of the claims function, work closely with senior leadership, and play a key role in shaping the future success of the business.
Claims Tech in London employer: Nashrock Insurance Recruitment
Join a dynamic and rapidly growing London Market MGA that values innovation and leadership in the insurance sector. With a strong focus on employee development, you will have the opportunity to shape the claims function while enjoying a collaborative work culture that prioritises operational excellence and strong stakeholder relationships. This role not only offers competitive benefits but also places you at the forefront of strategic decision-making, ensuring your contributions are recognised and impactful.
Contact Details:
Nashrock Insurance Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Tech in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Nashrock Insurance Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Nashrock Insurance Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Tech in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Nashrock Insurance Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Nashrock Insurance Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Nashrock Insurance Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Nashrock Insurance Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Nashrock Insurance Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Nashrock Insurance Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
