At a Glance
- Tasks: Manage a portfolio of Delegated Authority Contracts and support brokers on complex matters.
- Company: Respected Lloyd's Broker with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to lead strategic improvements and enhance your career in a supportive team.
- Why this job: Be the key link in exciting projects and make a real impact in the insurance industry.
- Qualifications: 3 years of Lloyd's experience and strong relationship-building skills.
The predicted salary is between 45000 - 55000 € per year.
An independent and well-respected Lloyd's Broker is seeking an Account Manager within their Delegated Authorities Division. This exciting position includes taking ownership of a portfolio of Delegated Authority Contracts, acting as the key link between Producing Brokers, Clients, Underwriters and the Technical Ops teams.
Role Responsibilities
- Support Producing Brokers on complex broking matters, including renewal strategy, capacity discussions, pricing dynamics and syndicate relationship management.
- Participate in (and sometimes lead) client and underwriter meetings, representing the delegated authority function with authority and credibility.
- Lead the renewal process for delegated authority contracts within the portfolio, including early-stage planning, stakeholder coordination and delivery.
- Drive strategic renewal improvements such as coverage refinement, data enhancement, pricing quality, bordereaux accuracy and capacity retention.
- Serve as the second line of defence and the senior liaison between Producing Brokers and the Technical Operations.
- Ensure all delegated authority activities meet Lloyd’s, regulatory and internal governance standards.
- Own the resolution of complex exceptions, referrals and special acceptances.
- Conduct monthly or quarterly portfolio performance reviews with brokers, underwriters and clients to highlight trends, risks, and improvement actions.
- Act as a senior point of contact for client and Coverholder issues — ensuring timely, high-quality resolution of operational and technical matters.
- Support the Producing Broker in building and maintaining strong relationships with Coverholders, TPAs and carriers.
- Support new business opportunities by providing delegated authority expertise.
About You
- ~3 years of Lloyd's of London Insurance experience with a solid understanding of Lloyd’s and Delegated Authority frameworks.
- ~ Strong knowledge of Binders.
- ~ Solid commercial awareness with the ability to support brokers on placement structure, renewal strategy, pricing considerations and capacity management.
- ~ Skilled in navigating underwriter discussions and client interactions with confidence, authority and technical credibility.
- ~ Excellent relationship-building skills with brokers, underwriters, Coverholders, TPAs and internal stakeholders.
- ~ Confident communicator, able to present technical information in a clear, structured, and commercially relevant way.
- ~ Comfortable acting as the senior escalation point for complex referrals, exceptions and performance issues.
- ~ Competent in reviewing and interpreting bordereaux, performance MI, loss runs, aggregate reports and underwriting KPIs.
Account Support Executive in London employer: Nashrock Insurance Recruitment
As a leading independent Lloyd's Broker, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to take ownership of their roles. Our Account Support Executives benefit from comprehensive training and development opportunities, ensuring continuous professional growth while working closely with industry experts in a collaborative setting. Located in the heart of London, we offer a vibrant workplace culture that values innovation, teamwork, and strong relationships, making us an exceptional employer for those seeking a rewarding career in the insurance sector.
Contact Detail:
Nashrock Insurance Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Support Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to Delegated Authority Contracts and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing complex broking matters and building relationships can benefit the team. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Account Support Executive role!
We think you need these skills to ace Account Support Executive in London
Some tips for your application 🫡
Show Your Understanding of the Role:Make sure to highlight your knowledge of Lloyd's and Delegated Authority frameworks in your application. We want to see that you understand the nuances of the role and how you can contribute to our team.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to reflect your experience with complex broking matters and relationship management. We love seeing how your skills align with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured information that showcases your communication skills, especially since you'll be presenting technical info to various stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Nashrock Insurance Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Lloyd's and Delegated Authority frameworks. Understand the key concepts around Binders and be ready to discuss how they relate to the role. This will show that you're not just familiar with the basics, but that you can engage in deeper conversations about complex broking matters.
✨Showcase Your Relationship Skills
Since this role involves a lot of interaction with brokers, underwriters, and clients, be prepared to share examples of how you've built and maintained strong relationships in the past. Highlight any specific instances where your communication skills made a difference in resolving issues or improving collaboration.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to renewal strategies or capacity discussions. Think through potential scenarios beforehand and outline your thought process. This will demonstrate your ability to think critically and strategically under pressure.
✨Be Ready to Discuss Performance Metrics
Familiarise yourself with key performance indicators relevant to the role, such as bordereaux accuracy and pricing quality. Be prepared to discuss how you've used data to drive improvements in previous roles. This shows that you understand the importance of metrics in managing a portfolio effectively.
