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For Companies At a Glance
- Tasks: Manage commercial insurance claims from start to finish, ensuring top-notch service.
- Company: A growing insurance brokerage with a focus on team collaboration.
- Benefits: Competitive salary, flexible pay, and opportunities for career progression.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: 2-3 years of experience in commercial claims and strong communication skills.
- Other info: Office-based role with a supportive environment for professional growth.
The predicted salary is between 30000 - 50000 £ per year.
A well-established and growing insurance brokerage is seeking an experienced Commercial Claims Handler to join its expanding claims team. This is an excellent opportunity for a candidate with a strong broking background who enjoys managing claims from notification through to settlement, while delivering a high standard of service to clients and insurers.
The role will primarily focus on the handling of fleet claims, which currently form a significant part of the day-to-day claims activity. However, the successful candidate will ideally have exposure to a wider range of commercial claims including Employers’ Liability (EL), Public Liability (PL), and Contractors All Risks (CAR).
This position will develop over time, and the business is looking for someone who can also act as a technical support and sounding board for junior team members as the team continues to grow.
Key Responsibilities- Managing a caseload of commercial insurance claims from first notification through to settlement
- Handling a high volume of fleet claims, ensuring prompt and accurate progression
- Liaising with clients, insurers, loss adjusters, solicitors, and other third parties to ensure efficient claims outcomes
- Ensuring claims are managed in line with policy terms, insurer requirements, and FCA regulations
- Providing clear and confident advice to clients throughout the lifecycle of the claim
- Reviewing documentation, gathering evidence, and supporting the negotiation of fair settlements
- Identifying potential coverage issues, reserving considerations, and escalation requirements
- Maintaining accurate claims records and diary management to ensure deadlines are met
- Supporting junior members of the team with technical guidance and best practice processes
- Assisting with continuous improvement of internal claims processes and procedures
- 2–3 years’ experience handling commercial claims within an insurance broking environment
- Strong working knowledge of fleet claims handling is highly desirable
- Exposure to EL / PL / CAR claims would be advantageous
- Confident communicator with strong relationship management skills
- Excellent organisational skills and ability to manage a busy caseload effectively
- Strong technical understanding of claims handling procedures and insurer processes
- Ability to work independently while also contributing to a team environment
- A proactive mindset and willingness to support and mentor junior colleagues
- Progress towards, or completion of, CII qualifications (or willingness to work towards them)
- Experience handling more complex or disputed claims
- Experience dealing directly with insurers and loss adjusters at a technical level
- Competitive salary with flexibility for the right candidate
- Office-based working environment (Monday – Friday, 9am–5pm)
- Opportunity to play a key part in a developing claims function within a growing brokerage
- Career progression and increasing responsibility as the role evolves
Claims Handler in Kent employer: Nashrock Insurance Recruitment
Contact Detail:
Nashrock Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Kent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a Claims Handler role!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can confidently explain your experience with commercial claims. Highlight your skills in managing fleet claims and how you’ve supported junior team members.
✨Tip Number 3
Be proactive! If you see a job posting that catches your eye, don’t just apply through the usual channels. Reach out directly to the hiring manager or team leader via email or LinkedIn. Show them you’re genuinely interested and ready to bring your expertise to their claims team.
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in insurance and claims handling. Being knowledgeable about current issues will not only help you in interviews but also show potential employers that you’re passionate about the field.
We think you need these skills to ace Claims Handler in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with commercial claims, especially fleet claims, and any relevant qualifications. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how you can contribute to our team. Be sure to mention any experience with EL, PL, or CAR claims if you have it.
Showcase Your Communication Skills: As a Claims Handler, communication is key! In your application, give examples of how you've effectively liaised with clients, insurers, and other parties. We love seeing candidates who can clearly convey their thoughts and ideas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Nashrock Insurance Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial claims, especially fleet claims. Be ready to discuss specific cases you've handled and how you navigated the complexities involved. This will show that you’re not just familiar with the process but also have practical experience.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with clients, insurers, and other parties in past roles. Highlight any situations where your communication made a significant difference in the outcome of a claim.
✨Demonstrate Your Organisational Skills
With a busy caseload, organisation is key. Be ready to explain how you manage multiple claims simultaneously. Discuss any tools or methods you use to keep track of deadlines and ensure nothing falls through the cracks.
✨Be Ready to Mentor
Since the role involves supporting junior team members, think about your mentoring experiences. Share how you've guided others in the past and what strategies you used to help them grow. This will show that you're not only a strong individual contributor but also a team player.
