At a Glance
- Tasks: Lead conduct risk strategy and drive positive customer outcomes in a dynamic insurance environment.
- Company: Highly respected specialist insurer in the Lloyd's market with a forward-thinking approach.
- Benefits: Opportunity for career growth, visibility with senior leadership, and influence in decision-making.
- Other info: Join a collaborative team where compliance is valued as a strategic partner.
- Why this job: Shape conduct risk policies and make a real impact in a strategic compliance role.
- Qualifications: Experience in Lloyd's market with strong conduct risk expertise and excellent communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Are you a Conduct Risk specialist who enjoys taking ownership, challenging the status quo, and driving meaningful change? We're partnering with a highly respected specialist insurer operating in the Lloyd's and wider insurance market to recruit a Compliance Manager – Conduct Risk. This is a fantastic opportunity for either an established Compliance Manager or a high-performing Senior Compliance professional ready to step into a management-level position. This role sits at the heart of the business, providing the opportunity to shape conduct risk strategy, influence senior stakeholders, and drive positive customer outcomes across a dynamic and growing international organisation.
The Opportunity
As the Conduct Risk lead within the Compliance function, you'll act as the subject matter expert on a broad range of conduct-related matters including:
- Consumer Duty
- Product Governance
- Complaints Handling
- Customer Outcomes
- Regulatory Change
You’ll work closely with senior leadership, underwriting teams, operations, and international stakeholders to ensure conduct risk remains embedded across the business whilst supporting commercial growth. This is not a role for someone who waits for direction. We're looking for an individual who is naturally proactive, enjoys solving problems independently, and has the confidence to challenge, influence and drive improvements across the business. You must have Lloyd’s insurance experience ideally gained from an MGA or Broker.
Key Responsibilities
- Act as the Compliance SME for all conduct-related matters.
- Provide pragmatic, commercially focused conduct risk advice across the business.
- Lead reviews of products, customer journeys, customer communications and financial promotions.
- Drive Consumer Duty implementation, oversight and reporting.
- Oversee complex complaints and conduct-related incidents, identifying trends and root causes.
- Support vulnerable customer frameworks and customer outcome initiatives.
- Develop and enhance conduct risk policies, procedures and governance frameworks.
- Produce insightful MI, reporting and Board-level conduct risk analysis.
- Deliver conduct-related training and support colleagues across the business.
- Partner with stakeholders to identify risks, improve controls and implement practical solutions.
About You
We're keen to speak with individuals who have experience within the Lloyd's market, MGA, insurer, broker or wider UK insurance sector and who possess strong conduct risk expertise. You’ll likely bring:
- Strong knowledge of Consumer Duty, ICOBS, PROD and DISP.
- Experience within a second-line Compliance function.
- A proven ability to influence and challenge stakeholders at all levels.
- Strong analytical and problem‑solving capabilities.
- Excellent communication and report‑writing skills.
- Experience designing, implementing or enhancing conduct risk frameworks and controls.
- A commercial mindset and pragmatic approach to regulatory compliance.
Most importantly, you'll be someone who:
- Takes ownership rather than waiting for instruction.
- Thrives in a fast‑paced environment.
- Enjoys building and improving frameworks.
- Has the confidence to make decisions and drive outcomes.
- Brings energy, curiosity and ambition to everything they do.
This is an opportunity to join a forward‑thinking organisation where Compliance is viewed as a strategic business partner rather than a box‑ticking exercise. You’ll have genuine visibility with senior leadership, the ability to influence decision‑making, and the platform to build your reputation as a conduct risk specialist. Whether you’re an experienced Manager looking for your next challenge or a talented Compliance professional ready to take the next step in your career, we’d love to hear from you.
This role is NOT open to candidates seeking VISA sponsorship or candidates waiting for VISA extensions and/or decisions in the short to medium term.
Compliance Manager - Conduct Risk employer: Nashrock Insurance Recruitment
Join a highly respected specialist insurer in the Lloyd's market as a Compliance Manager – Conduct Risk, where you will be empowered to shape conduct risk strategy and drive meaningful change. Our dynamic work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a focus on strategic partnership rather than compliance as a mere formality, you'll enjoy direct visibility with senior leadership and the chance to make a real impact in a supportive and ambitious environment.
Contact Details:
Nashrock Insurance Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Manager - Conduct Risk
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Nashrock Insurance Recruitment looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Manager - Conduct Risk
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Nashrock Insurance Recruitment. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Nashrock Insurance Recruitment
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Nashrock Insurance Recruitment’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
