Head of Claims in City of London, London

Head of Claims – London Market MGA I'm currently partnering with a highly regarded and rapidly growing London Market MGA seeking to appoint a Head of Claims to lead and further develop its claims function. This is a strategically important leadership appointment, offering the opportunity to shape claims philosophy, influence underwriting performance, enhance broker and carrier relationships, and play a key role in the continued growth of the business. The successful individual will be responsible for overseeing the end-to-end claims operation, ensuring the delivery of exceptional claims service while maintaining strong governance, operational efficiency, and market credibility. Key Responsibilities Lead and manage the MGA's claims function across multiple product lines. Develop and implement claims strategy aligned with wider business objectives. Act as the senior claims referral point for complex, contentious, and high-value claims. Build and maintain strong relationships with capacity providers, brokers, TPAs, adjusters, solicitors, and other market stakeholders. Work closely with underwriting teams to provide claims insights, portfolio feedback, and support product development. Oversee delegated claims arrangements and third-party service providers, ensuring service standards and governance requirements are met. Drive continuous improvement across claims processes, reporting, controls, and operational performance. Produce and present management information, claims trend analysis, and portfolio insights to senior leadership and insurer partners. Ensure compliance with FCA requirements, Consumer Duty obligations, and internal governance frameworks. Lead, mentor, and develop claims personnel as the function continues to evolve. About You Significant London Market claims experience gained within an MGA, insurer, Lloyd's syndicate, broker, or delegated authority environment. Proven leadership experience managing claims teams and/or overseeing claims operations. Strong technical claims knowledge across commercial or specialty lines, with the ability to manage complex and high-value claims. Experience working with delegated authority arrangements and insurer/carrier relationships. Excellent stakeholder management and relationship-building skills. Commercially minded with the ability to use claims data and insights to influence business decisions. Strong understanding of London Market processes, regulatory requirements, and claims governance. Why Apply? This is an opportunity to join an ambitious and well-backed MGA at an exciting stage of its growth journey. You'll have genuine influence over the direction of the claims function, work closely with senior leadership, and play a key role in shaping the future success of the business.