At a Glance
- Tasks: Lead and develop a high-performing team in commercial claims management.
- Company: Established insurance business with a supportive and collaborative culture.
- Benefits: Competitive salary, ongoing professional development, and career progression opportunities.
- Other info: Dynamic environment with a focus on continuous improvement and accountability.
- Why this job: Make a real impact on people and performance in a visible leadership role.
- Qualifications: 3+ years in claims leadership, strong team development skills, and commercial insurance knowledge.
The predicted salary is between 41000 - 51000 £ per year.
An established and growing insurance business is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader who is passionate about developing talent, driving performance, and creating a positive team culture. You'll have responsibility for leading a team of Claims Executives and Claims Handlers across multiple locations, ensuring exceptional service delivery while supporting the continued growth and development of your people.
As Claims Manager, you will take ownership of the day-to-day operation of the Commercial Claims function, providing leadership, coaching, and direction to ensure the team delivers outstanding outcomes for clients and the wider business. You will play a key role in building capability, improving performance, and embedding a culture of accountability, collaboration, and continuous improvement.
Key responsibilities include:
- Leading, mentoring, and developing a team of Claims Executives and Handlers.
- Conducting regular performance reviews, 1-2-1s, coaching sessions, and development planning.
- Managing team performance, recruitment, succession planning, and skills development initiatives.
- Ensuring the efficient handling of commercial claims and delivery of a high-quality client service.
- Driving operational excellence through process improvement and effective use of management information and performance data.
- Working closely with stakeholders across HR, Learning & Development, Broking, Client Service, and Operations.
- Managing client complaints and ensuring compliance with regulatory requirements.
- Supporting the implementation of business strategy, policies, and operational objectives.
About You
We're looking for an experienced claims leader with a strong background in the commercial insurance market and a genuine passion for developing people. You'll bring:
- A minimum of 3 years' leadership or management experience within commercial insurance claims.
- A proven track record of leading, motivating, and developing high-performing teams.
- Strong knowledge of commercial claims handling and general insurance principles.
- Experience using MI, reporting tools, and performance data to drive decision-making and improvement.
- Excellent stakeholder management and communication skills.
- A collaborative and hands-on leadership style.
- Cert CII qualification (or actively working towards it).
What's on Offer?
- Opportunity to lead a well-established and growing claims team.
- A highly visible leadership position with genuine influence on business performance.
- Supportive and collaborative working culture.
- Ongoing professional development and career progression opportunities.
- Competitive salary and benefits package.
If you're an experienced Commercial Claims leader looking for a role where you can make a tangible impact on people, performance, and client outcomes, we'd love to hear from you.
Claims Manager in Birmingham employer: Nashrock Insurance Recruitment
Join a dynamic and supportive insurance business in Birmingham, where your leadership as a Claims Manager will not only drive team performance but also foster a culture of growth and collaboration. With a commitment to employee development, you will have access to ongoing professional training and career progression opportunities, all while enjoying a competitive salary and benefits package. This is an exceptional opportunity to make a meaningful impact in a thriving environment that values accountability and excellence.
Contact Details:
Nashrock Insurance Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Nashrock Insurance Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Nashrock Insurance Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Manager in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Nashrock Insurance Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Nashrock Insurance Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Nashrock Insurance Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Nashrock Insurance Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Nashrock Insurance Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Nashrock Insurance Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
