Account Handler (Hertfordshire)

We’re looking for an experienced Account Handler/Broker to join a thriving and dynamic team, supporting a wide portfolio of clients with a first-class service. You’ll be responsible for managing existing client relationships, providing advice on cover and pricing, and ensuring that all insurance documentation is accurate, timely, and compliant. This is a brilliant opportunity to join a supportive team that values collaboration, integrity, and high standards.

What You’ll Be Doing:

• Delivering exceptional customer service via email, phone, and face-to-face when required
• Reviewing client needs and advising on suitable insurers and products
• Preparing and issuing compliant documentation and renewal reports
• Maintaining accurate client files and up-to-date system records
• Proactively retaining clients and discussing additional cover or services
• Liaising with insurers and managing policy queries
• Chasing outstanding premiums and managing credit control
• Supporting team and business-wide targets with professionalism and care
• Ensuring full compliance with FCA regulations and company policies

What We’re Looking For:

• Minimum of 3 years’ experience in a similar insurance role
• Strong technical knowledge of Personal Lines
• Experience working under delegated authority facilities (advantageous)
• Cert CII qualified or working towards it (desirable)
• Confident with Microsoft Office and in-house insurance systems (Acturis preferred)
• Practical knowledge of FCA regulations and compliance
• A proactive team player with excellent communication and interpersonal skills
• Highly organised, self-motivated, and detail-orientated

What’s In It For You:

• Competitive salary up to £40,000 (depending on experience)
• Hybrid working model (3 days in-office, 2 from home)
• Supportive and friendly working environment
• Ongoing professional development opportunities
• Company benefits package

If you’re ready to take the next step in your insurance career with a role that offers variety, responsibility, and flexibility – we’d love to hear from you. Apply today and let’s chat.

Nashrock Insurance Recruitment is committed to considering candidates from a broad array of diverse experiences and backgrounds. We believe that diversity of thought, background, and experience drives innovation and success. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic protected by applicable laws. By working with Nashrock Insurance Recruitment, you become part of a supportive and inclusive environment where diversity is not only embraced but celebrated.