At a Glance
- Tasks: Investigate and resolve complex platform issues for enterprise customers.
- Company: Join Nash, a leading tech company with a 24/7 support team.
- Benefits: Enjoy competitive compensation and comprehensive benefits.
- Other info: Remote role with opportunities for professional growth.
- Why this job: Make a real difference by solving critical issues for clients.
- Qualifications: 5-6+ years in Technical Support, strong communication, and troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
Nash is hiring a Technical Support Specialist to join their 24/7 Technical Support team. This remote role is focused on investigating and resolving complex platform issues for enterprise customers in the UK.
You'll be responsible for incident coordination and proactive monitoring while documenting knowledge for future reference.
The ideal candidate has 5-6+ years of experience in Technical Support within a SaaS environment, excellent communication skills, and the ability to troubleshoot APIs and webhooks effectively.
Competitive compensation and benefits are offered.
Platform Diagnostics Tech Support Engineer (Remote UK) employer: Nash
Nash is an excellent employer that values its employees by offering competitive compensation and a comprehensive benefits package, all while fostering a collaborative and inclusive work culture. As a remote company, Nash provides flexibility and the opportunity for professional growth within a dynamic team dedicated to solving complex technical challenges for enterprise customers across the UK.
