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For Companies At a Glance
- Tasks: Support enterprise customers in integrating and optimising Nash’s platform.
- Company: Join a fast-growing startup revolutionising logistics with innovative technology.
- Benefits: Competitive salary, equity opportunities, flexible time off, and health benefits.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 5+ years in a technical customer-facing role with strong problem-solving skills.
- Other info: Work with top retailers and be part of a mission-driven team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers. This role is deeply technical and hands‑on — you will serve as the engineering‑adjacent partner responsible for ensuring customers successfully integrate with and scale on Nash’s platform. From solution design to deployment to ongoing optimization, you’ll guide customer teams through every stage of their technical journey. As part of the Customer Success organization, you will combine systems expertise, analytical problem‑solving, and customer partnership to deliver measurable outcomes. You will help customers architect workflows, debug integration issues, improve performance, and use Nash to its fullest potential. You are the technical backbone of the account — the person customers trust to get it right.
Responsibilities
- Serve as the technical owner for enterprise customer accounts — accountable for integration success, system performance, and technical adoption.
- Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform.
- Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions.
- Troubleshoot API issues, workflow failures, data mismatches, and other system‑level challenges across customer and Nash environments.
- Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects.
- Provide structured, actionable feedback to Nash product and engineering based on real‑world customer usage.
- Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time.
- Act as the internal technical advocate for your accounts during roadmap discussions and cross‑functional initiatives.
Qualifications (Must‑Have)
- 5+ years in a technical customer‑facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar.
- Hands‑on experience with APIs, integrations, logs, and data flows; strong debugging instincts.
- Proven success supporting enterprise customers through complex technical deployments.
- Ability to translate technical details into actionable guidance for both engineering and non‑technical stakeholders.
- Strong analytical and problem‑solving skills with comfort navigating ambiguous systems.
- Demonstrated capability to quickly master a complex platform and use that knowledge to guide customer outcomes.
- Excellent communication skills with confidence interfacing at multiple levels of customer organizations.
Nice‑to‑Have
- Experience in logistics, supply chain, or other operationally intensive SaaS systems.
- Background in high‑growth startups or enterprise retail integrations.
- Familiarity with modern engineering tooling, observability tools, workflow engines, or API ecosystems.
- Experience in consultative roles blending technical depth and customer outcome ownership.
More about Nash.AI
Nash is building the logistics infrastructure for the internet. Last mile is a $500B industry powering digital commerce but managed largely with self‑managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post‑purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last‑mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7‑Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex‑Palantir, MIT) and has raised funding from top investors, including Y‑Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.
What You’ll Love About Us
- Early‑stage, well‑funded startup – directly impact the company and grow your career!
- Quarterly broader team on‑sites to bond with teammates
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance
Customer Success Engineer, UK (remote) employer: Nash Technologies, Inc.
Contact Detail:
Nash Technologies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer, UK (remote)
✨Tip Number 1
Get to know the company inside out! Research Nash’s platform, their mission, and the challenges they face in logistics. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical interviews by brushing up on your API knowledge and debugging skills. Be ready to discuss real-world scenarios where you've solved complex problems, as this will showcase your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nash team!
We think you need these skills to ace Customer Success Engineer, UK (remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Engineer role. Highlight your technical skills and experience with APIs, integrations, and customer success. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex technical challenges in previous roles. We love seeing analytical problem-solving in action, so don’t hold back on those success stories!
Communicate Clearly: Since this role involves interfacing with both technical and non-technical stakeholders, make sure your application reflects your communication skills. Use clear, concise language to demonstrate your ability to translate technical jargon into actionable insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Nash!
How to prepare for a job interview at Nash Technologies, Inc.
✨Know the Platform Inside Out
Before your interview, make sure you dive deep into Nash's platform. Familiarise yourself with its features, capabilities, and common integration challenges. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Prepare Real-World Examples
Think of specific instances where you've successfully supported enterprise customers through complex technical deployments. Be ready to discuss how you diagnosed issues, provided solutions, and improved performance. This will demonstrate your hands-on experience and problem-solving skills.
✨Brush Up on Your Communication Skills
As a Customer Success Engineer, you'll need to translate technical jargon into understandable terms for non-technical stakeholders. Practice explaining complex concepts in simple language, as this will be crucial during your interview and in the role itself.
✨Show Your Analytical Side
Be prepared to discuss how you've used data to identify root causes and improve system performance in past roles. Highlight any experience you have with analysing operational KPIs, as this aligns perfectly with the responsibilities of the position.
