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For Companies At a Glance
- Tasks: Support global financial institutions by enhancing client experiences and streamlining processes.
- Company: Join Nasdaq, a leader in open and transparent markets.
- Benefits: Competitive salary, health benefits, 28 days vacation, and flexible hybrid work.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: 2+ years in financial services, strong communication, and analytical skills.
- Other info: Be part of a diverse team driving innovation and economic progress.
The predicted salary is between 36000 - 60000 £ per year.
The role
When you work at Nasdaq, you’re working for open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunities, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.
As a Senior Index Client Services Analyst, you will:
- Work with clients and partners to define business and system requirements, implementing processes to streamline interactions whenever possible.
- Analyze, communicate, and raise client concerns or requirements as they relate to Nasdaq product offerings to leadership.
- Work with the global Index Client Services team on various ongoing initiatives to improve the client experience.
At least 2 years of experience working in the financial services industry.
Excellent written and verbal communication skills.
Strong analytical, problem-solving and prioritization skills.
Strong customer service and client facing skills.
Great organizational and project management skills.
Experience working in the market data industry.
Knowledge and understanding of equity indices and financial data.
High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool.
Proficiency with Sharepoint, Confluence, Jira, or related tools.
Experience working in a client facing role.
This position will be located in London and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work. Be part of a forward-thinking company that values innovation and creativity. You can expect a collaborative, fast-paced and constantly evolving work environment where you are recognized for your results and ability to drive things forward proactively & persistently. Every day brings many opportunities to learn & grow and rewards with a global impact we create. In return, you will receive a competitive salary package including both bonus and equity, incredible health benefits, pension matching, paid vacation (28 days) with additional paid flex days (6 days), parental leave, and more.
Please submit your application in English no later than January 6th, and we will reach out after that. We are looking forward to see your application!
At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.
Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details.
We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all.
Index Client Services Senior Analyst employer: Nasdaq, Inc.
Contact Detail:
Nasdaq, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Index Client Services Senior Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nasdaq on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Nasdaq’s products and services. Knowing what they offer will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nasdaq team.
We think you need these skills to ace Index Client Services Senior Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Index Client Services Analyst role. Highlight your experience in financial services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively with clients.
Highlight Your Analytical Skills: We’re looking for someone with strong analytical and problem-solving abilities. In your application, provide examples of how you've used these skills in previous roles, especially in client-facing situations. This will help us see how you can contribute to improving the client experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Nasdaq!
How to prepare for a job interview at Nasdaq, Inc.
✨Know Your Numbers
As a Senior Index Client Services Analyst, you'll be dealing with financial data daily. Brush up on your knowledge of equity indices and market data. Be prepared to discuss how you've used this information in past roles and how it can benefit Nasdaq's clients.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've effectively communicated client needs or concerns in previous positions, as this will demonstrate your ability to connect with clients and colleagues alike.
✨Demonstrate Problem-Solving Prowess
The job requires strong analytical and problem-solving skills. Think of specific challenges you've faced in client-facing roles and how you resolved them. Be ready to share these stories during the interview to highlight your proactive approach to driving solutions.
✨Familiarise Yourself with Tools
You'll need to be proficient with tools like Salesforce, Sharepoint, and Jira. If you have experience with these or similar platforms, be sure to mention it. If not, take some time to learn the basics so you can confidently discuss how you would use them to enhance client interactions.
