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- Tasks: Lead the creation of Narvar's content design practice and establish essential guidelines.
- Company: Join Narvar, a leader in enhancing post-purchase experiences for top global brands.
- Benefits: Enjoy a collaborative culture, remote work options, and opportunities for professional growth.
- Other info: Be part of a diverse team that values creativity and celebrates every success.
- Why this job: Shape the future of content design while working with innovative teams and cutting-edge technology.
- Qualifications: 7+ years in content design or UX writing, with a strong portfolio and experience building systems.
The predicted salary is between 36000 - 60000 £ per year.
Narvar is growing! We’re looking for an experienced Staff Content Designer to take on a foundational role, establishing the content design practice at Narvar. This is a unique opportunity to build a critical function from the ground up, shaping how we use language and directly embedding the content design discipline into our design system.
As our first Staff Content Designer, you will be a strategic partner responsible for creating the systems and standards that empower our entire product organization to write clear and effective content. Rather than writing UI copy yourself, your primary focus will be on governance, tooling, and establishing a durable foundation that will scale as we grow.
Day-to-day
- Establish the foundation: Build and own Narvar\’s content design practice by creating our official style guide, voice and tone principles, and terminology standards that will be used across all products.
- Define IA: Partner with product designers to establish a robust and scalable information architecture for Narvar\’s products, ensuring a cohesive and intuitive user experience across the platform.
- Shape our design system: Act as the content design lead for our design system, creating scalable content standards, guidelines, and patterns that will empower designers and developers to build better products, faster.
- Innovate with AI tooling: Research, design, and build AI-powered tools and workflows to help designers and developers write and validate content more effectively and consistently.
- Govern content quality: Establish a process for reviewing and improving UI content created by product designers, acting as the key editor and coach to elevate quality across all teams..
- Champion content design: Act as the primary advocate for the practice across the company, educating and influencing stakeholders on the value of a systems-based approach to content.
- Collaborate deeply: Work as a key strategic partner to Product Designers, PMs, and Engineers to ensure content is a core, considered component of the design process.
What we’re looking for
- 7+ years of experience in content design, UX writing, or a similar role, with a strong portfolio showcasing your work on complex product ecosystems and design systems.
- Proven founder: You have experience building a content design function from the ground up, including creating style guides, establishing processes, and advocating for the practice.
- Systems thinker: You are passionate about creating scalable solutions and have deep experience contributing content standards and guidelines to a design system.
- Exceptional editor and coach: You are a master of clear, concise writing and are skilled at editing the work of others to improve clarity and usability.
- Forward-thinking technologist: You are passionate about the intersection of language and technology, with an interest in or experience with leveraging AI, scripting, or other tools to scale content operations.
- Strategic partner: You can effectively connect content decisions to user needs and business goals, and you are skilled at influencing product strategy.
- Experience with user research methodologies is a plus.
- Proficiency with modern design and prototyping tools like Figma.
Why Narvar?
We\’re on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That\’s why we created Narvar – a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you\’ve ever bought something online, there\’s a good chance you\’ve used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we\’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We\’re a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
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Staff Content Designer employer: Narvar
Contact Detail:
Narvar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Content Designer
✨Tip Number 1
Familiarise yourself with Narvar's existing products and their user experiences. Understanding their current content design practices will help you articulate how you can enhance and establish a new content design function that aligns with their goals.
✨Tip Number 2
Showcase your experience in building content design systems by preparing examples of style guides or frameworks you've created in the past. Be ready to discuss how these have positively impacted product teams and user experiences.
✨Tip Number 3
Network with professionals in the content design field, especially those who have experience in SaaS or similar environments. Engaging with them can provide insights into industry standards and expectations, which you can leverage during discussions with Narvar.
✨Tip Number 4
Prepare to discuss innovative ideas for integrating AI tools into content design processes. Given the emphasis on technology in the job description, demonstrating your forward-thinking approach will set you apart as a candidate who can drive future initiatives.
We think you need these skills to ace Staff Content Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Staff Content Designer position at Narvar. Tailor your application to highlight how your experience aligns with their needs.
Showcase Your Portfolio: Include a strong portfolio that demonstrates your experience in content design and UX writing. Highlight projects where you've built content systems or contributed to design systems, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for content design and how you can contribute to Narvar's mission. Mention specific examples of your past work that relate to the job description.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as your experience with information architecture, content governance, and any familiarity with AI tools. Make sure these skills stand out to catch the hiring manager's attention.
How to prepare for a job interview at Narvar
✨Showcase Your Experience
Make sure to highlight your 7+ years of experience in content design or UX writing. Prepare specific examples from your portfolio that demonstrate your ability to build a content design function and create style guides.
✨Understand the Company’s Mission
Familiarise yourself with Narvar's mission to simplify post-purchase experiences. Be ready to discuss how your skills can contribute to this goal and improve customer loyalty through effective content design.
✨Demonstrate Systems Thinking
Prepare to discuss your approach to creating scalable solutions and how you’ve contributed to design systems in the past. Highlight any experience you have with establishing content standards and guidelines.
✨Be Ready to Advocate for Content Design
As the first Staff Content Designer, you'll need to champion the practice across the company. Think about how you can educate stakeholders on the value of a systems-based approach to content and be prepared to share your strategies.