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For Companies At a Glance
- Tasks: Manage customer success from onboarding to renewal, ensuring client satisfaction and growth.
- Company: Join Narvar, a leader in post-purchase experiences for top global brands.
- Benefits: Competitive salary, diverse culture, and opportunities for career advancement.
- Why this job: Be part of a mission to enhance customer loyalty and make an impact in e-commerce.
- Qualifications: 5+ years in Customer Success at a SaaS company with enterprise accounts experience.
- Other info: Dynamic work environment with a focus on innovation and team celebrations.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Enterprise Customer Success Manager role at Narvar.
Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self‐motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and beyond.
Day-to-day
Own the health and success of your customers from go‐live through to renewal and expansion
Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
Use data insights to track client health, and forecast and mitigate risk of churn
Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar\’s retailers
Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted, and actioned efficiently
Contribute to the scalability of the customer success team through documentation and process optimization
What We\’re Looking For
BA/BS degree required
Minimum of 5+ year\’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise‐size accounts
Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
Influence product, success, support, and sales teams to get things done
Enjoy working in a fast‐paced environment and have strong project management and communication skills
Superb client‐facing skills and radiate enthusiasm, high energy, poise, and confidence
Articulate the value proposition of a technology platform to meet client needs
Comfortable collaborating with both technical and business teams
Domain knowledge of retail, e‐commerce, or logistics is a must
Previous start‐up experience strongly preferred
Why Narvar?We\’re on a mission to simplify the everyday lives of consumers. Post‐purchase is a critical phase of the customer journey. That\’s why we created Narvar—a platform focused on driving customer loyalty through seamless post‐purchase experiences that allow retailers to retain, engage, and delight customers. If you\’ve ever bought something online, there\’s a good chance you\’ve used our platform!
From the hottest new direct‐to‐consumer companies to retail\’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we\’ve served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
We are an equal‐opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.
Seniority levelMid‐Senior level
Employment typeFull‐time
Job functionOther
IndustriesTechnology, Information and Internet
Location: London, England, United Kingdom
Salary Range: £40,000.00‐£50,000.00
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Enterprise Customer Success Manager employer: Narvar
Contact Detail:
Narvar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Narvar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Narvar’s products and their impact on customer success. Be ready to discuss how your experience aligns with their mission to simplify post-purchase experiences.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer success shine through. Share stories that highlight your energy and confidence in managing enterprise accounts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping our customers succeed and how your experience aligns with our mission at Narvar.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success, especially with enterprise accounts. We love seeing how you've tackled challenges in previous roles, so don’t hold back on those success stories!
Be Data-Driven: Since we value data insights, mention any metrics or KPIs you've used to track client health and success. This shows us you understand the importance of using data to drive decisions and mitigate risks.
Keep It Professional Yet Personal: While we appreciate professionalism, we also love a bit of personality! Don’t be afraid to let your unique voice come through in your application. Remember, we’re looking for someone who fits into our vibrant culture at Narvar.
How to prepare for a job interview at Narvar
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to SaaS companies. Be ready to discuss how you’ve used data insights to track client health and mitigate churn in your previous roles. This shows you understand the importance of data in driving customer success.
✨Demonstrate Your Multitasking Skills
Prepare examples that showcase your ability to juggle multiple accounts while maintaining attention to detail. Think of specific situations where you successfully managed competing priorities and how you ensured each client felt valued and supported.
✨Show Enthusiasm for Collaboration
Narvar values teamwork across various departments. Be prepared to share experiences where you collaborated with product, engineering, or sales teams to drive customer success. Highlight how you synthesised customer feedback to influence product development.
✨Articulate the Value Proposition
Practice explaining the value proposition of a technology platform, especially in relation to retail and e-commerce. Use clear, concise language to demonstrate how you can meet client needs and drive loyalty through seamless post-purchase experiences.
