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- Tasks: Manage daily operations of our temporary workforce and ensure client satisfaction.
- Company: Join one of the UK's fastest-growing recruitment agencies in Northampton.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values innovation and results-driven performance.
- Qualifications: 1 year of account management experience and strong communication skills required.
- Other info: Immediate start available; full UK driving licence needed.
The predicted salary is between 24000 - 28000 £ per year.
Location: Northampton
Salary: £30k - £35k per annum DOE
Hours: Monday to Friday, 09:00-17:30 (flexibility required)
Start Date: Immediate
Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Northampton. This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.
Responsibilities:
- Operational Focus
- Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
- Maintain a pool of fully compliant staff ready to meet bookings.
- Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
- Monitor and manage compliance targets and procedures.
- Recruit, train, and manage Staffing Match Account Coordinators as needed.
- Ensure timely and accurate completion of administrative duties, including payroll.
- Build and maintain strong relationships with clients, line managers, and the temporary workforce.
- Achieve KPIs as set out in the SLA and address any client queries promptly.
- Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
- Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
- Conduct regular new starter reviews and escalate any issues to senior management.
- Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
- Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
- Handle all administrative duties accurately and efficiently, with a focus on quality.
- Ensure all relevant client checks are completed before assigning candidates to roles.
Key Skills:
- Minimum 1 year of account management experience.
- Strong verbal and written communication skills.
- Client-facing abilities with a natural aptitude for building relationships.
- Problem-solving skills and the ability to manage expectations.
- Attention to detail and ability to work under pressure.
Desirable: Knowledge of logistics or manufacturing. Full UK driving licence required.
Key Behaviours:
- High energy, enthusiasm, and drive to succeed.
- Flexible and adaptable to varying shift patterns.
- Innovative, results-driven, and self-motivated.
- Team player with strong initiative and leadership skills.
- Approachable and capable of motivating others.
If you're ready to elevate your career and join one of the UK's fastest-growing recruitment agencies, apply now for immediate consideration!
Account Manager employer: Narrowwave Corp.
Contact Detail:
Narrowwave Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the logistics and manufacturing sectors, as having knowledge in these areas can set you apart. Research common challenges faced by companies in these industries and think about how you can address them.
✨Tip Number 2
Network with professionals in account management and recruitment. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during interviews. Think of specific examples from your past experience where you've successfully managed client expectations or resolved operational issues.
✨Tip Number 4
Showcase your ability to build relationships by preparing to discuss how you've maintained strong client connections in previous roles. Highlight any strategies you've used to ensure client satisfaction and retention.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly any roles where you've managed client relationships or operational issues. Use keywords from the job description to align your skills with what Staffing Match is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams or improved client satisfaction in previous positions, demonstrating your proactive approach.
Highlight Key Skills: In your application, emphasise your strong communication skills, problem-solving abilities, and attention to detail. These are crucial for the Account Manager position, so provide examples of how you've used these skills effectively in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for an Account Manager.
How to prepare for a job interview at Narrowwave Corp.
✨Showcase Your Account Management Experience
Be prepared to discuss your previous account management roles in detail. Highlight specific examples where you successfully managed client relationships, met KPIs, and resolved operational issues.
✨Demonstrate Strong Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients and team members in past roles.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you had to manage expectations or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Research the Company and Industry
Familiarise yourself with Staffing Match and its operations within the recruitment industry. Understanding their values, services, and the logistics or manufacturing sectors will help you tailor your responses and show genuine interest.
