At a Glance
- Tasks: Deliver top-notch customer service and manage rental enquiries in a dynamic environment.
- Company: Join Narrow Aisle, where innovation and collaboration are at the heart of our culture.
- Benefits: Gain valuable skills, earn a qualification, and enjoy a supportive team atmosphere.
- Other info: Full-time role with potential progression to Customer Service Specialist.
- Why this job: Kickstart your career with hands-on experience and opportunities for growth.
- Qualifications: Strong communication and organisational skills; a passion for customer care.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
Develop the essential skills required to deliver high-quality service across diverse retail, corporate, or call centre environments.
Apprenticeships provide an excellent entry-level gateway into the professional world.
It builds universal, highly transferable skills that are valued in almost every sector.
About the Employer
At Narrow Aisle, we hold a deep appreciation for our employees, considering them to be our most valuable asset.
We firmly believe in providing them with not just jobs, but opportunities to innovate and excel.
Our commitment to collaboration, innovation, approachability, and transparency is not just a set of values; it’s a promise to our dedicated team.
We encourage an environment where every employee’s voice is not only heard but also embraced, allowing them to be at the core of driving our business forward.
This commitment underscores our belief that our people play a pivotal role in the success and continued growth of Narrow Aisle.
What You'll Do
Ensuring operation of the FFR is active, being available to take calls at the desk.
Deal with all customers and colleagues in a professional & timely manner via phone and email.
Complete the process from lead to order to off hire with customers on rental enquiries.
Maintain the Protean systems and keep them accurate with the rental fleet changes.
Assist business development managers with hires.
Work closely with the hired engineers in the workshop to ensure lead times are met.
Ensure all invoicing is done each month and resolve any queries in a timely manner.
Liaise with our 3rd party transport company to book deliveries and collections.
Assist with frequent stock takes on trucks, batteries, chargers, and masts.
To undertake this role in compliance with Health and Safety requirements.
Whilst the above responsibilities outline the main functions of this position, management may from time to time ask you to undertake other duties.
Training Outcome
Full time as a Rental Controller at this fantastic business. Qualified Customer Service Practitioner L2. Can progress to Customer Service Specialist L3 within the role.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Motivated and Willing to learn
- Course Information
Course: Customer service practitioner (level 2) Level: 2 Route: Sales, marketing and procurement Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday to Friday, 37.5 hours, exact times to be confirmed. Expected Duration: 1 Year Training Provider: JUNIPER TRAINING LIMITED
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Rental Controller Customer Service Apprenticeship employer: Narrow Aisle Ltd
At Narrow Aisle, we pride ourselves on fostering a supportive and innovative work environment where every employee is valued as a key contributor to our success. Our commitment to professional development ensures that apprentices not only gain essential skills but also have clear pathways for growth within the company. Located in a dynamic sector, we offer a collaborative culture that encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Controller Customer Service Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Narrow Aisle Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Narrow Aisle Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Rental Controller Customer Service Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Narrow Aisle Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Narrow Aisle Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Narrow Aisle Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Narrow Aisle Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Narrow Aisle Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
