Product Lead, Station
Start Date: 2026-09-02T00:00:00
Location: Newport, Gwent, GB, NP20 1, Any
End Date: 2026-10-01T03:03:04.797
Position Details
Title: Product Lead Napster
Function: Product
Reports To: CPOLocation: Anywhere in US (CST, EST) or UK
About Napster
Napster offers lifelike AI agents that meet your customers wherever they are, and collaborate with your employees as coworkers. Agents that meet your customers on your website, inside your app, on a kiosk in a hospital lobby or a quick-service counter. And agents that work right next to your people, a real crew for every single employee.
The Opportunity
Station is Napster's agent in the physical world, an embodied agent that works the store floor. It has presence. A base that turns and tracks the customer, so motion makes it feel alive rather than a screen people walk past. It meets shoppers on the floor and helps store teams serve more of them: answering routine questions, locating products, checking availability, and handing off to a person when a situation needs one. Underneath, it works through the retailer's own approved systems and permissions rather than a parallel stack.
The ambition is to make embodied on-floor assistance something many retailers can run: light to integrate, quick to stand up against a clear readiness model, and built to augment the floor so no customer walks away unhelped. This role owns the product that gets it there.
Role Responsibilities
- Own the Station product: the on-floor experience and the system that lets it work through each retailer's approved systems and permissions.
- Own the deployment model that takes a new retailer live quickly against a clear readiness bar, with light integration.
- Own the readiness bar and the publish-and-handoff model that let Station scale across many retailers without bespoke work each time.
- Own the runtime that drives what happens on the device, and the roadmap behind it.
First 90 Days
You take a clear-eyed measure of what makes a deployment slow, define the readiness bar that gets a new retailer live fast, and support the next deployment end to end. By day 90, the goal is that a new retailer can go live against a clear model, in less time and with less custom work than before.
Success Metrics
- New retailers go live faster, with less bespoke work each time.
- The on-floor experience holds up in real, busy stores.
- Component reuse rises across deployments.
Collaborators
You partner with Engineering on the runtime and the systems integration, with the forward-deployed leads on what real stores need, and with the teams selling and supporting Station in the field.
Key Competencies
- Runtime Depth: Ownership of a runtime, platform, or device-level system and making it reliable at scale.
- Generalize without Breaking: Taking a single-customer system to many without breaking the original.
- AI-First Operator: Using AI to improve support and interactions based on logs and patterns.
- Engineering Fluency: Credibility with engineers on architecture and integration models.
- Fast, Light Deployment: Ability to quickly go live against readiness models.
- Physical-AI Instinct: Understanding what makes an agent on a real floor feel present and useful.
Why This Is One of the Best Seats
Physical AI is the frontier, and owning an embodied agent built to run in many stores is a unique opportunity. If turning a breakthrough on the floor into a scalable product excites you, this is the position for you.
Benefits
- Paid Time-Off: Flexible vacation time with 10 company holidays.
- Health Plans: Robust medical, dental, and vision plans for you and your dependents, plus disability, life insurance, and FSA benefits.
- Wellness: Access to Teladoc and an EAP.
- Parental Leave: Paid leave.
- Retirement Savings: Contribute pretax earnings to our 401(k) plan.
Our Culture
- Impact: Play a crucial role in our growth journey.
- Culture: Join a vibrant team valuing creativity and collaboration.
- Growth: Thrive in a fast-paced, dynamic environment.
- Reward: Competitive compensation, equity opportunities, and comprehensive benefits.
Join Us
We seek forward-thinking, collaborative individuals who are driven to change the world.
At Napster Corp, we embrace diversity and provide equal opportunities for all applicants and employees.
We aim to reflect a global audience.
CCPA Notice for California Job Candidates: Please review our CCPA notice at
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