At a Glance
- Tasks: Lead the product direction and roadmap for a live AI product.
- Company: Join Napster, a pioneering tech company transforming customer interactions.
- Benefits: Flexible vacation, robust health plans, parental leave, and 401(k) options.
- Other info: Dynamic culture focused on creativity, collaboration, and personal growth.
- Why this job: Shape a live product's growth and make a real impact in tech.
- Qualifications: Experience with customer-facing products and strong prioritisation skills.
The predicted salary is between 70000 - 90000 £ per year.
About Napster
Napster offers lifelike AI agents that meet your customers wherever they are, and collaborate with your employees as coworkers. Agents that meet your customers on your website, inside your app, on a kiosk in a hospital lobby or a quick-service counter. And agents that work right next to your people, a real crew for every single employee.
The opportunity
Pulse is live in the field, with real customers depending on it, and it is ready for a single owner to take it from working deployments to a repeatable growth motion. You take deployments already in motion and turn them into a focused product with clear direction, a tight feedback loop, and visible progress. This is a role for someone who has owned a live, customer-facing product, prioritises ruthlessly across competing demands, and brings structure without breaking momentum.
In this role, you will:
- Own Pulse's product direction and roadmap.
- Own the live deployments and the readiness plan behind them.
- Run the feedback loop that keeps the roadmap honest.
- Decide the next set of use cases and which to chase.
Your first 90 days
You stabilise what is live, clarify the next use cases, and bring structure without disrupting customers in motion. By day 90 the test is simple: live deployments are running against a prioritised roadmap, customer feedback is feeding the next release, and usage and deployment-quality metrics are moving up.
How you'll know it's working
- Live deployments make steady progress.
- Strong customer signal feeds the roadmap.
- The roadmap is clear.
- Quality shows up in usage.
Who you'll work with
You partner with Sales and Customer Success on the live accounts and with Engineering on what ships.
Competencies
- Order from Motion. You bring structure to a live product without breaking the customers depending on it.
- Ruthless Prioritisation. You choose what matters across competing demands and hold the line.
- AI-First Operator. You run growth as an AI loop: deployment signals, customer check-ins, and field feedback synthesised into the next release's priorities, so the roadmap updates from the field rather than from memory.
- Feedback Discipline. You run a loop that genuinely moves the roadmap.
- Customer Proximity. You stay close to the accounts that depend on the product.
- Owner's Bias. You take a live product and give it direction, a roadmap, and momentum.
Why this is one of the best seats, period
Most product roles give you users or a blank page. This one gives you both. If turning a live product into a sharp, growing one is your idea of a good problem, this is the seat.
Benefits
- Paid Time-Off: We offer flexible vacation time with 10 company holidays.
- Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available.
- Wellness: Access to Teladoc and an EAP.
- Parental Leave: Paid leave.
- Retirement Savings: Contribute pretax earnings to our 401(k) Plan.
Our Culture
- Impact: Play a crucial role in our growth journey.
- Culture: Join a vibrant team valuing creativity and collaboration.
- Growth: Thrive in a fast-paced, dynamic environment.
- Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
Ready to shape our future? Apply now and be part of something extraordinary! We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you!
At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes. Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.
