At a Glance
- Tasks: Resolve customer complaints and enhance the overall customer experience.
- Company: Napo Pet Insurance, a forward-thinking company focused on customer satisfaction.
- Benefits: Hybrid work, generous leave, and stock options from day one.
- Other info: Opportunity for continuous improvement and career growth.
- Why this job: Join a culture of ownership and make a real difference in customer journeys.
- Qualifications: 2-4 years in financial services and strong data analysis skills.
The predicted salary is between 35000 - 42000 £ per year.
Napo Pet Insurance is seeking a Complaints Handler to ensure fair and prompt resolution of customer complaints while identifying trends and improving the customer journey. The ideal candidate will have 2-4 years in financial services and be adept in using data for decision-making.
This role offers a hybrid work environment, generous leave policies, and stock options from day one, promoting a culture of ownership and continuous improvement.
Senior Complaints & Customer Experience Lead employer: Napo Pet Insurance
Napo Pet Insurance is an exceptional employer that prioritises employee well-being and professional growth. With a hybrid work environment, generous leave policies, and stock options from day one, we foster a culture of ownership and continuous improvement, making it an ideal place for those looking to make a meaningful impact in the financial services sector.
