Napo Pet Insurance in London is seeking an experienced Customer Support Lead to scale our support function. You will balance hands-on customer queries across chat, email and phone with strategic leadership to improve processes and metrics.
You’ll own KPI models, drive retention strategies, and integrate AI tools to boost efficiency while preserving a high-touch service. Join a fast-paced startup where impact is visible within weeks.
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Customer Support Lead - Data-Driven Ops for Pet Insurance in London employer: Napo Pet Insurance
Napo is an exceptional employer that fosters a high-performance culture where employees are empowered to make a real impact on customer experiences. With a focus on collaboration and continuous improvement, team members benefit from stock options and opportunities for professional growth in a supportive environment. Located in a dynamic setting, Napo values a customer-first mindset and offers a rewarding career path for those passionate about delivering outstanding service.
