Napo Pet Insurance is seeking a Complaints Handler in a hybrid London-based role. You will resolve customer complaints swiftly and fairly, using data to identify trends and drive improvements across the customer journey.
Working closely with Claims, Customer Champions, and Compliance, you will ensure regulatory requirements are met and maintain thorough documentation while supporting vulnerable customers and upskilling the team.
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Data-Driven Complaints Specialist (Pet Insurance) employer: Napo Pet Insurance
Napo is an exceptional employer that fosters a high-performance culture where employees are empowered to make a real impact on customer experiences. With a focus on collaboration and continuous improvement, team members benefit from stock options and opportunities for professional growth in a supportive environment. Located in a dynamic setting, Napo values a customer-first mindset and offers a rewarding career path for those passionate about delivering outstanding service.
