Software Engineer in London

About Napo
At Napo, we’re not just a pet insurance company - we’re pet parents who care deeply about helping others give their furry friends the happiest and healthiest lives possible. We’re on a mission to redefine pet insurance by combining comprehensive cover with smart, proactive pet care - all made possible through powerful technology.

Our engineering team plays a central role in shaping the Napo experience. Whether it’s building intuitive tools for our customers, powering the behind-the-scenes systems that keep everything running smoothly, or exploring the potential of AI to provide exceptional support for our customers - we take pride in building with purpose. This role reports directly to our Head of Engineering and works closely with product, design, customer operations, and data teams.

Why Join Us?
This is a great opportunity to join a collaborative, mission-led team where engineers are trusted to take ownership and solve meaningful problems. You’ll work on projects that directly improve the lives of pets and their people - from customer-facing features to smart internal tools - all in a supportive, low-ego environment.

If you’re ready to take ownership, build with purpose, and see the impact of your work every day - we’d love to hear from you. Apply now and help us build the future of pet insurance!

The Role
We’re looking for a mid-level Software Engineer to join our team and help us shape the future of pet care. You’ll help create great customer experiences, build internal tools to power the business, and contribute to systems that scale with our growth.

This is a full-stack role, where you’ll be involved using some of the most interesting technologies currently in the market. We’re looking for somebody who is comfortable working in all areas of our technology stack. Our monorepo codebases are built using either TypeScript or Python, using Next.js and FastAPI respectively and are deployed through Vercel and GCP. We abstract when we need to and create internal packages where it makes sense.

We’re deeply invested in building AI applications that allow Napo to scale into the future and you will get the chance to work in this new and exciting space. Engineers at Napo have high autonomy and accountability. We are product engineers and find solutions collaboratively and effectively. We move quickly, ship straight to production (with many guardrails) to deliver great experiences for our customers.

What You’ll Be Doing
Deliver end-to-end features that improve the experiences of our customers or internal teams. This will cover broad areas, from frontend UI to backend logic, and external and internal AI applications.
Lead projects, working with high autonomy and accountability.
Spot opportunities to improve performance, reliability, or developer experience, and follow through on them.
Contribute to a strong engineering culture through collaboration, documentation, and thoughtful code reviews.
Support the health of our systems by identifying and addressing technical debt or complexity.

What We’re Looking For
Skills & Experience
Proven commercial experience where you’ve worked in a full-stack environment. You’re comfortable building UIs, APIs, and working with cloud/serverless infrastructure.
Proficiency in JavaScript/TypeScript and experience building with a framework like Next.js.
Backend experience in Node.js or Python where you’ve built scalable applications.
Commercial experience building AI applications.
A passion for using technology to create innovative solutions for customers.
You understand the trade-offs of fast iteration and long-term maintainability.

How You Work
You’re hands-on and take ownership. You drive projects to completion, big or small.
You collaborate well with others and communicate clearly and regularly.
You look beyond your own tasks, helping teammates and improving the way we build.
You’re curious and open to feedback.

What We Offer
Everyone is an owner at Napo; you will receive stock options on day 1.
Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London).
Generous leave policy (25 days annual holidays + bank holidays + your birthday as an additional day off).
All the equipment you need to do your best work.
Budget for personal growth and training.

Some of our other benefits:
BUPA health insurance with YuLife app.
Unlimited GP video consultations (via Bupa Blue Health).
Pension scheme.
Napo pet insurance for your pet(s).

Our Values
Be candid and authentic: We bring our true selves to work and value transparency.
Trust and care for each other: We’re a team that supports one another and celebrates collaboration.
Do the right thing: We prioritise ethics over profits and always act in the best interest of our customers and their pets.
Optimise for impact: We focus on what will make the biggest difference and take ownership of our responsibilities.

If you require any adjustments or additional support during the application or interview process, please let us know!