Napo Limited is seeking an experienced Customer Support Lead to scale our fast-growing pet-insurance operation. You will drive frontline support, own KPI models, and reduce churn through process improvements, balancing hands-on work with strategic leadership.
In a fast-paced startup environment, you will build teams, optimise workflows, and ensure compliance while delivering empathetic service across chat, email and phone.
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Customer Support & Ops Lead — Hybrid + Stock Options in London employer: Napo Limited
At Napo, we pride ourselves on being a dynamic and innovative employer that values the contributions of every team member. Our collaborative work culture fosters creativity and allows you to see the direct impact of your work in transforming pet insurance for owners. With a focus on employee growth and a commitment to doing meaningful work, joining our team means being part of a mission-driven company that truly cares about pets and their humans.
