Napo Limited in London is seeking a Customer Champion to deliver swift, empathetic support across the customer journey, from purchase to renewal and claims. You’ll work with the Support, Claims, Complaints and Compliance teams to use data for continuous improvement while meeting regulatory requirements.
You will thrive on helping customers and pets, stay KPI-driven, and collaborate across teams in a high-performance environment with hybrid work and opportunities for growth.
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Customer Champion & Growth Advocate (Stock from Day 1) employer: Napo Limited
At Napo, we pride ourselves on being a dynamic and innovative employer that values the contributions of every team member. Our collaborative work culture fosters creativity and allows you to see the direct impact of your work in transforming pet insurance for owners. With a focus on employee growth and a commitment to doing meaningful work, joining our team means being part of a mission-driven company that truly cares about pets and their humans.
