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- Tasks: Support key accounts and schedule training courses while providing top-notch customer service.
- Company: Join NAPIT, a growing trade association with a commitment to innovation and teamwork.
- Benefits: Enjoy a unique work environment, professional growth, and a focus on employee well-being.
- Other info: Work in a historic setting with modern training facilities and excellent career opportunities.
- Why this job: Be part of a dynamic team that shapes the future of training in the building services sector.
- Qualifications: Strong communication skills and experience in administration; CRM knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Since formed as a Trade Association in 1992, NAPIT has grown significantly, but the Trade Association values of Superior Customer Service, Integrity, Teamwork, Compliance, Innovation, and commitment to employees remain at the heart of the NAPIT Group. NAPIT maintains a friendly, common-sense approach to competence with a continued focus on raising standards and safety within the building services sector. It’s our culture that has enabled us to grow significantly since the organisation was founded. Based in Pleasley Vale’s historic stone mills, it is a truly unique environment to work in.
NAPIT Training is a rapidly growing business within the Group. This role plays an essential part of the planned growth within the training business, as we look to provide a first-class service to our corporate clients. The role will report to the Student Services Manager and work closely with the Training and Sales teams, while supporting and acting as a conduit to the wider business such as marketing and accounts. As a key account administrator, you will support the development of largest customers. You will provide our key accounts with unrivalled levels of customer service and support the development of our customer journey. In addition, you will have the day-to-day responsibility for the scheduling of public and private courses and procurement within the training department.
Key Responsibilities
- Supporting the Commercial and Training teams with administrative support for our large training clients
- Scheduling all public and private courses for NAPIT Training working with the delivery teams
- Building relationships and regularly communicating with key accounts to assist with the smooth running of their training with NAPIT
- Liaising with wider departments within the business such as marketing, finance and facilities
- Monthly reporting and KPI’s
- Proactively engage in monthly, quarterly & annual appraisals with clients
Qualifications
- Professional, articulate and confident with outstanding communication skills
- Ability to build effective relationships with customers and team members
- Must be proficient in using a variety of software including CRM systems and Microsoft products
- Be able to make decisions and prioritise workload, working to tight deadlines
- Solution focused individual with previous administration experience
- Willingness to embrace new working practices with the ability to learn quickly
- Electrical Industry knowledge & experience (desirable)
- Full UK driving license due to office location
Key Account Administrator in Mansfield employer: NAPIT
Contact Detail:
NAPIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Administrator in Mansfield
✨Tip Number 1
Get to know NAPIT and its values! Research their commitment to customer service, integrity, and teamwork. This will help you tailor your conversations and show that you're genuinely interested in being part of their unique culture.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to key account management and customer service. Think about how your past experiences align with NAPIT's focus on raising standards and safety in the building services sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAPIT team and contributing to their exciting growth.
We think you need these skills to ace Key Account Administrator in Mansfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing that you fit with our culture at NAPIT.
Tailor Your Application: Make sure to tailor your application specifically for the Key Account Administrator role. Highlight your relevant experience and skills that align with our values of customer service and teamwork. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to administrative roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NAPIT
✨Know Your NAPIT
Before the interview, take some time to research NAPIT's history, values, and their approach to customer service. Understanding their commitment to integrity and teamwork will help you align your answers with their culture.
✨Showcase Your Communication Skills
As a Key Account Administrator, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to demonstrate your articulate and confident speaking style during the interview.
✨Highlight Your Administrative Experience
Make sure to discuss your previous administration experience and how it relates to the role. Talk about your proficiency with CRM systems and Microsoft products, as well as any specific examples of how you've managed scheduling or reporting in the past.
✨Be Solution-Focused
Prepare to discuss situations where you've had to make decisions under pressure or solve problems creatively. NAPIT values a solution-focused mindset, so showcasing your ability to prioritise workload and embrace new practices will set you apart.