At a Glance
- Tasks: Provide top-notch customer service via calls, chat, and email.
- Company: Join NAPIT, a leading Trade Association in the building services sector.
- Benefits: Enjoy a supportive team environment and unique historic workplace.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Be part of a growing team that values integrity and innovation.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
Responsible to
Customer Service Manager
Location
Mansfield
Hours
- 37 hours per week, Monday to Friday
- Working at NAPIT
Formed as a Trade Association in 1992, NAPIT has grown significantly since then, but the Trade Association values of Superior Customer Service, Integrity, Teamwork, Compliance, Innovation, and commitment to employees remain at the heart of the NAPIT Group.
NAPIT maintains a friendly, common-sense approach to competence with a continued focus on raising standards and safety within the building services sector.
It’s our culture that has enabled us to grow significantly since the organisation was founded.
Based in Pleasley Vale’s historic stone mills, it is a truly unique environment to work in.
Historic meets modern with NAPIT training facilities also based in the mills, including our Centre of Excellence for Low Carbon Technologies, focusing on training tradespeople on the technology of the future.
Join the NAPIT team during this exciting, continued period of growth and help build further success for the future.
The Role
NAPIT are looking for a motivated person who enjoys providing a high level of customer service and supporting customers via inbound call, chat and email channels.
The Customer Services Team are a front-line service for NAPIT’s customers as well as members of the public and external agencies, receiving high volumes of calls on a variety of areas and subjects, including receipt of complaints.
We pride ourselves on a team who deliver an excellent customer experience and help maintain our positive Net Promoter Score.
You will work closely with all teams across the NAPIT Group of companies.
The role will be fast paced and varied, which requires you to maintain a good level of knowledge about NAPIT’s policies and procedures as well as various industry information.
Key Responsibilities
- Handle direct Customer Service calls (inbound and outbound), and email for all areas of NAPIT service from customers, consumers, and other agencies.
- Provide frontline customer support for other NAPIT departments, forwarding calls and emails to the applicable business area, including overflow calls during busy periods.
- Give basic support for NAPIT software, applications, and notification systems.
- Process TPC notifications.
- Handle reports of NAPIT non-recognition.
- Deal with online chats from members and members of the public.
Who Are We Looking For?
- Previous Customer Service work experience required, ideally in an office environment.
- Professional, articulate, and confident with excellent verbal and written communication skills.
- Confident to make and receive telephone calls internally and externally in a professional and friendly manner.
- Ability to work effectively with customers and team members, whilst being self-sufficient and motivated.
- Must be proficient in using a variety of software including CRM systems and Microsoft products (particularly Word and Outlook).
- Willingness to embrace new working practices with the ability to learn quickly.
- Electrical Industry or membership organisation knowledge & experience (desirable).
- Full UK driving licence due to office location having no public transport routes.
- Able to provide a minimum of two contactable references.
Why Join NAPIT?
- Join an established Trade Association that has been supporting the building services sector since 1992.
- Become part of a team focused on delivering superior customer service and maintaining high industry standards.
- Work in the unique surroundings of Pleasley Vale’s historic stone mills.
- Be part of NAPIT’s continued growth and help contribute to the organisation’s future success.
- Work alongside teams across the NAPIT Group in a varied and fast-paced role.
- #J-18808-Ljbffr
Customer Service Advisor in Mansfield employer: NAPIT Group
At NAPIT Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Our Mansfield Head Office provides a dynamic environment where you can develop your skills in operational administration while contributing to meaningful member services. With a focus on employee development and a commitment to delivering high-quality service, we ensure that our team members thrive in their roles and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Mansfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NAPIT Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NAPIT Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NAPIT Group:Your cover letter is your chance to shine! Tell us why you want to work at NAPIT Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NAPIT Group!
How to prepare for a job interview at NAPIT Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
