At a Glance
- Tasks: Manage inbound calls, chats, and emails while delivering top-notch customer service.
- Company: Join NAPIT Group, a dynamic team in Mansfield focused on customer experience.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Other info: Work 37 hours a week in a fast-paced, collaborative setting.
- Why this job: Make a real difference by helping members and the public with their queries.
- Qualifications: Strong communication skills and a passion for learning are essential.
The predicted salary is between 20250 - 24750 £ per year.
NAPIT Group in Mansfield is seeking a motivated Customer Service Advisor to help manage inbound calls, chats and emails, delivering a high level of service to members and the public. You will work with cross-functional teams to maintain knowledge of NAPIT policies and procedures, contributing to a positive Net Promoter Score while handling queries efficiently in a fast-paced environment.
The role requires strong communication, accuracy and a willingness to learn, with 37 hours per week, Monday to Friday.
Frontline Customer Experience Advisor in Mansfield employer: NAPIT Group
At NAPIT Group, we pride ourselves on fostering a supportive and dynamic work environment in Mansfield, where our Frontline Customer Experience Advisors play a crucial role in delivering exceptional service. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a collaborative culture that values teamwork and innovation. Join us to be part of a dedicated team that is committed to making a positive impact in the community and achieving high customer satisfaction.
