At a Glance
- Tasks: Be the go-to person for clients, ensuring they get the most from our AI solutions.
- Company: Join Napier, a cutting-edge tech company making finance safer with AI.
- Benefits: Enjoy 25 days leave, private healthcare, and flexible work options.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in the fight against financial crime while growing your career.
- Qualifications: Tech-savvy with strong communication skills; experience with SQL and Python is a plus.
The predicted salary is between 37800 - 46200 £ per year.
Technical Account Manager
Application Deadline
2 October 2026
Department
Support
Employment Type
Full Time
Location
- Belfast
- Description
Imagine catching criminals before they strike—that’s exactly what Napier’s AI-powered platform does!
By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks.
Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds.
It’s not just about stopping crime—it’s about making the financial world safer and more trustworthy for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier.
Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
After successfully securing PI investment to fuel our ongoing growth and to further invest in our AI products, we are currently building out our Tech Hub in Belfast - this is a super exciting time to join Napier in Belfast as we expand.
- Your day to day: Technical Account Manager (TAM)
- Serve as the primary point of contact for clients, understanding their business goals, value drivers and Napier AI solutions.
- Engage with clients from project phase through to implementation and support, ensuring quick resolution of issues with minimal business impact.
- Collaborate with various teams to support product roadmap alignment, change management, and release processes.
- Facilitate technical discussions and strategic planning sessions with client IT departments.
- Analyse client data to identify trends and provide actionable insights that drive strategic value and ROI from Napier AI solutions.
- Ensure client teams are well-trained and equipped with the necessary resources to effectively use and manage Napier products. Provide continuous support and training as needed.
- Maintain a client-first mentality, constantly assessing and enhancing client satisfaction through strategic improvements and day-to-day support.
- Communicate confidently with senior-level managers and stakeholders within client organisations, tailoring messaging to the seniority of the audience.
- Develop clear, coherent remediation plans and present them in a way that is appropriate to the seniority of the audience.
- Navigate difficult conversations with clients in a supportive and professional manner.
- Apply a curious, analytical mindset to interrogate data and understand what is driving an issue.
- Review logs and correlate events to drill down to root cause, manipulating data as needed to restore service.
- Engage directly with customers with empathy, going beyond the technical detail to understand the business outcome the client is seeking.
- Collaborate with other departments across the company to deliver positive customer outcomes.
- Author knowledge base documentation for complex workarounds and solutions.
- Use your experience to help drive improvements to key operational processes.
Do you have what it takes?
Technical Skills
- Basic familiarity with user-level Kubernetes, including connecting to clusters, retrieving logs, restarting pods is a plus but not essential.
- Good understanding of SQL queries, preferably against Postgre SQL databases.
- Experience running queries against Elastic Search.
- Experience with Python scripting, mainly reviewing and modifying existing scripts that are returning errors.
- Solid understanding of the HTTP protocol, including request/response headers, response codes, authentication types, performing manual queries with Postman (or similar), REST and webhooks.
- Experience with Apache Ni Fi a big plus, specifically modifying and troubleshooting workflows.
- Proficiency with Microsoft Office Suite (Word, Excel, Power Point, Outlook).
Soft Skills
- Strong communication and interpersonal skills to engage with clients and internal teams.
- Ability to understand and articulate client needs, goals, and pain points.
- Proactive problem-solving and risk management capabilities.
- Excellent organizational skills to manage multiple client reviews and requests.
Reporting and Analytics
- Experience in analyzing client data to identify trends and provide actionable insights.
- Ability to produce and present detailed reports and strategic recommendations.
- Proficiency in using analytics tools and software.
Knowledge and Training
- Capability to develop and deliver training sessions and workshops.
- Experience in creating and sharing documentation, guides, and best practices.
- Commitment to continuous learning and improvement for yourself and client teams.
Client Engagement
- Ability to conduct regular check-ins and review meetings with client teams.
- Act as a primary point of contact for inquiries and escalations.
- Strong relationship-building skills to enhance client satisfaction and ensure maximum value from Napier AI’s solutions.
Strategic Planning
- Provide strategic recommendations aligned with client business goals.
- Assist in planning and implementing new technologies.
- Offer insights into industry trends and best practices to keep clients ahead.
Why Napier?
- Comprehensive private healthcare through AXA covering optical, audio & dental.
- 25 days of annual leave + bank holidays, your birthday and a wellness day
- Dedicated pension plan through Aviva
- Life Insurance 4x your annual salary
- Enhanced Maternity & Paternity leave
- Income protections policy
- Work from anywhere for up to 1 month
- Access to our employee wellbeing programme.
- Gym membership discounts.
- Flexibility in work schedules and locations, ensuring a work-life balance.
- This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
- An open and flexible culture that allows you to work in the best way for you.
Please note applicants must have the right to work in the United Kingdom. We are unable to offer sponsorship or take over sponsorship of employment visas at this time.
#J-18808-Ljbffr
Technical Account Manager employer: Napier Technologies Limited.
Napier Technologies Limited is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for finance leaders to thrive. With a strong focus on employee growth and development, the company offers unique opportunities to work at the forefront of AI-driven financial planning and analysis in a dynamic environment. Located in a vibrant area, employees benefit from a supportive work culture that values creativity and strategic thinking, ensuring meaningful and rewarding careers.
Contact Details:
Napier Technologies Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Napier Technologies Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Napier Technologies Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Napier Technologies Limited.:Your cover letter is your chance to shine! Tell us why you want to work at Napier Technologies Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Napier Technologies Limited.!
How to prepare for a job interview at Napier Technologies Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
