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- Tasks: Provide first and second line IT support, ensuring smooth system operations.
- Company: Join a charitable organisation dedicated to making a difference.
- Benefits: Flexible benefits package, 28 days holiday, and professional development opportunities.
- Why this job: Be part of a team that supports new technology and helps others.
- Qualifications: A-Level education or equivalent IT qualification and strong customer service skills.
- Other info: Occasional travel required; full UK driving license needed.
The predicted salary is between 30000 - 42000 £ per year.
A charitable organization in Sutton Scotney is looking for an enthusiastic IT Support Technician to join their IT Team. The successful candidate will provide first and second line support for all IT needs, ensuring systems run smoothly and supporting new technology roll-outs.
Candidates should have A-Level education or equivalent IT qualification, strong customer service skills, and experience in an IT support role. A full UK driving license is required due to occasional travel.
The position offers a flexible benefits package, including 28 days holiday and professional development opportunities.
IT Support Technician | Desk & Remote Helpdesk in Sutton employer: Naomi House & Jacksplace
Contact Detail:
Naomi House & Jacksplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician | Desk & Remote Helpdesk in Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at charitable organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being able to solve problems is key, so think of examples where you’ve done just that in previous roles.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let your passion for IT and helping others shine through. Charitable organisations love candidates who are genuinely excited about their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for enthusiastic individuals to join our team, so make sure you put your best foot forward!
We think you need these skills to ace IT Support Technician | Desk & Remote Helpdesk in Sutton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and how you can contribute to our team. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. We’re looking for candidates who can demonstrate their customer service skills and technical know-how, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Naomi House & Jacksplace
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with first and second line support, as well as any specific technologies or systems you've worked with. This will show that you're not just enthusiastic but also knowledgeable.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues effectively or went above and beyond to help someone out. This will highlight your ability to communicate and empathise with users.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, like troubleshooting a network issue or assisting a user with software problems. This will demonstrate your problem-solving skills and your approach to real-world challenges.
✨Highlight Your Flexibility and Willingness to Learn
With new technology roll-outs being part of the job, it's important to show that you're adaptable and eager to learn. Share any experiences where you've had to quickly pick up new skills or adapt to changes in your work environment. This will reassure them that you're ready for the dynamic nature of the role.
